Abhay Goel
Area General Manager
New Delhi
Summary
An ardent, dynamic, convivial and result-oriented business leader spearheading operations in multiple hotels with an inventory of 225 keys in Goa for 4 years and from last Delhi NCR with 358 keys across 9 hotels. An additional 08+ years of experience in sales & marketing, business enhancement and development.
Hands on experience in managing cross cultured teams; preparing and reviewing budgets & proposals; providing estimates, managing projects and recommending the best possible solution basis return on investment leading to generation of the new customers / business expansions.
Ability to incorporate innovative business development techniques resulting in enhanced business practices and profits. Adept in prioritizing, managing multiple tasks and issues simultaneously. Possess extensive knowledge with industry and business. An effective & articulate communicator with ability to establish rapport with individuals at all levels & ages.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Area General Manager
Bloom Hotels
Goa | Delhi NCR
04.2018 - Current
- Achieving hotel profits, customer service and revenue goals by directing the operations of our hotels.
- Responsible for development of business segments important for our hotels.
- Developing & implementing strategies and practices which support employee engagement.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Facilitated our hotels by receiving the Travelers Choice Award from TripAdvisor for all 4 years in a row.
- Managing the P&L and ensuring the GOP’s are maintained.
- Striving to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets.
Sr. Sales Manager
Bloom Hotels
New Delhi
03.2015 - 04.2018
- Taking care of sales & business development and ensuring achieving sales budget of all bloom hotels across India.
- Identifying new accounts and retaining old accounts for generating maximum revenue.
- Increased managed segment share from 5% to 30% for all Delhi Hotels o Introduced National Accounts like BBC, MSL Group, Save The Children, UNDP, UNICEF, Alliance Francaise, Embassy of Italy, Embassy of Japan, JICT, Bose Corporation and many more.
- Helping team in creating Brand Awareness in the market through training & mentoring.
- Visiting development sites and meeting site owners to establish a first-hand rapport.
- Conducting review meetings with the team on weekly basis on client development.
Sales Manager
Hilton Garden Inn
New Delhi
01.2014 - 03.2015
- Key Contributions and Highlights Developing new Clientele / Client base in South Delhi.
- Establish relationships with prospective clients through prospecting, referrals, internet inquiries and previous client base to exceed personal and company sales goals.
- Extensive product knowledge training to ensure client inquiries are satisfied.
- Train and manage subordinates to provide support to sales team.
- Troubleshoot and resolve client concerns and needs on a daily basis.
Assistant Manager
Le Meridien
New Delhi
06.2012 - 12.2013
- Key Contributions and Highlights Establish client base of organizations, associations, social, and corporate businesses based in South Delhi, Central Delhi and Gurgaon through direct, outside and inside sales effort for the purpose of securing business for the hotel.
- Providing all forms of support to the sales team members at various junctions especially with different influencers.
- Assisting in other promotional agendas including, retention, leads, reactivation, and information base marketing agendas.
- Development and maintenance of new accounts with key clients.
- Interface with Front-desk, Banqueting Operations & Clients to ensure open lines of communication and problem resolution.
Management Trainee
The Park
New Delhi
06.2007 - 08.2009
- Key Contributions and Highlights Participating actively with the team in developing business strategies and promotional schemes to enhance interface with Front desk, Housekeeping, Maintenance departments, Corporate travel agents to ensure open lines of communication and problem resolution.
- Responsible for "up-selling" in order to maximize Front Office revenue.
- Handling queries and complaints of the guests and troubleshoot them.
- Worked together with my team members to achieve client’s satisfaction.
Education
No Degree - Leadership Courses
Torrens University
Australia 06.2021 - 06.2021
No Degree - Sales Strategies
Barcelona School of Tourism, Hospitality And Gastronomy
Spain 05.2020 - 06.2020
MBA - Marketing & International Business
G.G.S.I.P. University
New Delhi 08.2010 - 06.2012
BHMCT - Hotel Management & Catering Technology
G.G.S.I.P. University
New Delhi 07.2004 - 07.2008
High School Diploma -
Green Fields School
New Delhi 04.2003 - 03.2004
Skills
Organizational Excellenceundefined
Accomplishments
- Awarded as the 'GM Of The Year 2021', in the Mid-Market Segment at the India International Hospitality Expo.
- Received 'Excellence in Hospitality Leadership Of The Year 2020-21'.
- Russian Information Center, Moscow conferred 'Russian Expert' in 2020.
- Awarded as the 'Most Fabulous Leaders In Hospitality Industry' by Global MICE & Luxury Travel Congress in 2020.
Affiliations
- Delhi SKAL Club Member from 2022 - present
- Goa SKAL Club Member from 2018 - 2022.
Timeline
No Degree - Leadership Courses
Torrens University
06.2021 - 06.2021
No Degree - Sales Strategies
Barcelona School of Tourism, Hospitality And Gastronomy
05.2020 - 06.2020
Area General Manager
Bloom Hotels
04.2018 - Current
Sr. Sales Manager
Bloom Hotels
03.2015 - 04.2018
Sales Manager
Hilton Garden Inn
01.2014 - 03.2015
Assistant Manager
Le Meridien
06.2012 - 12.2013
MBA - Marketing & International Business
G.G.S.I.P. University
08.2010 - 06.2012
Management Trainee
The Park
06.2007 - 08.2009
BHMCT - Hotel Management & Catering Technology
G.G.S.I.P. University
07.2004 - 07.2008
High School Diploma -
Green Fields School
04.2003 - 03.2004
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