ABHAY GUPTA
Product Manager
Gurugram
Summary
Summary
A passionate and curious product manager with an experience of ~3 years who is driven by customer centricity and a firm believer in being grounded and open-minded. Strongly believe in creating value through effective people management by building meaningful relationships with stakes.
Also, a cricketer, a youtuber and a self-taught trader in stock markets
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Product Manager
Nykaa.com
Gurugram
06.2023 - Current
- Owning User Onboarding, Activations, Gamifications and Wishlist
Associate Product Manager
Nykaa.com
Gurugram
05.2022 - Current
- Owned User Management and Onboarding, Gamifications and Wishlist charters
- Shipped ‘Price Reveal’ for sale prebuzz leading 40 stakeholders across business, engineering, QA, design, catalog and marketing teams which led to best ever sale day 1 conversions on Nykaa Fashion (~7.5Cr revenue out of which 40% was attributed to Price Reveal)
- Improved logged-in visits on Web by ~100% by introducing login nudges across user journey on PDP, PLP and Cart which led to 10% improvement in conversion rate and 90% reduction in CRR leakages.
- Improved Wishlist to cart conversion by 20% and improved Wishlist adoption by 35% by shipping utility features and enabling Wishlist sharing.
Product Analyst
PayPal
Bengaluru
07.2021 - Current
- Uplifted ARPU by 13% by providing instant payout resolution to ~3.6Mn PayPal buyers at 20% ramp; Proposed voluntary recovery of already processed payouts which could save ~$10Mn annually
- Designed end-to-end PRD and ensured process commonality between Operations, Engineering, Product, Content, Design and Legal teams through effective stakeholder management
- Assessed impact of Reimagine Case Filing experience aligning stakeholders and aiding product teams in ramping up project from 10% to 75%
- Reduced large merchant annual losses by ~$9Mn by implementing solutions enabling merchant-friendly outcomes of dispute adjudication
Product Analyst Intern
PayPal
Bengaluru
08.2020 - 05.2021
- Downsized dispute volume by 18% by incorporating merchant redirection link in dispute filing flow facilitating direct interaction of buyer-seller
- Designed end-to-end product roadmap for Enhanced Buyer Protection by benchmarking against international competitors
- Enhanced liquidity of ~1Mn trusted SMB merchants by personalizing temporary holds on payments
- Collaborated with stakeholders from UX, Content, Marketing, Operations and Legal teams for expansion of seller protection
Consulting Intern
Nation with NaMo
Gurugram
05.2020 - 06.2020
- Compiled comprehensive Governance & Policy Report for PMO to make India global leader in Solar Industry by 2030
- Formulated 'SUCCESS' Framework(Storage, Use Cases, Costs, Capacity, Employment, Segments and States) as enabler for end-to-end modeling
- Forecasted India's electricity demand sector-wise and set state-wise YoY targets for Solar Utility, Rooftop Capacity, Solar Water Pumps and Cost Savings
Strategy Intern
IIM Bangalore
Bangalore
07.2019 - 12.2019
- Reduced customer churn by 12% by determining hub-level causes of customer churn in 91springboard using cohort analysis and predictive modeling
- Achieved 72% reduction in e-auction bidding time per lot of tea by implementing Japanese auction format resulting in streamlined auction process
- Standardized grades of tea by downsizing them by 40% making e-catalogue of tea bidder-friendly and complexity-free
- Presented recommendations to Tea Board of India and also received LoR from Prof Sreelata Jonnalageda (Chair of Excellence, IIMB)
Education
B.E. Hons - Mechanical Engineering
BITS Pilani
Pilani 08.2015 - 05.2021
M.Sc. Hons - Chemistry
BITS Pilani
Pilani 08.2015 - 05.2021
ISC -
City Montessori School
Lucknow 03.2014 - 05.2015
ICSE -
City Montessori School
Lucknow 03.2012 - 03.2013
Skills
Product development
Customer experience
Data Analysis
SQL
Microsoft Excel
Stakeholder Management
Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Product Manager
Nykaa.com
06.2023 - Current
Associate Product Manager
Nykaa.com
05.2022 - Current
Product Analyst
PayPal
07.2021 - Current
Product Analyst Intern
PayPal
08.2020 - 05.2021
Consulting Intern
Nation with NaMo
05.2020 - 06.2020
Strategy Intern
IIM Bangalore
07.2019 - 12.2019
B.E. Hons - Mechanical Engineering
BITS Pilani
08.2015 - 05.2021
M.Sc. Hons - Chemistry
BITS Pilani
08.2015 - 05.2021
ISC -
City Montessori School
03.2014 - 05.2015
ICSE -
City Montessori School
03.2012 - 03.2013