Abhay Kumar
Customer Success Specilaist
Bengaluru
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Success Specialist
Vyaparapp
Bengaluru
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Deputy Manager
Axis Bank Ltd
Chakardharpur
05.2020 - 11.2020
- Retail Transaction operation, CTS Clearing
- Onboarding new customer
- Greeted and assisted customers with questions, concerns and purchasing needs.
Associate Manager
IndusiInd Bank Ltd
Patna
10.2017 - 03.2020
- Account reconciliation, onboarding to new customer, Retail branch operation
- Vendor account payable
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Relationship Executive
NISM SERIES VA, Muthoot Finance Ltd
Patna
05.2016 - 09.2017
- Primary role is gold appraisal
- Established standard customer relation and delivery of customer service
- Responsible for audit, compliance and regulatory procedures
- Office account reconciliation, KYC profiling
- Greeted visitors and determined to whom and when they could speak with specific individuals
Education
B.com -
01.2010 - 01.2013
12th - undefined
01.2006 - 01.2008
10 - undefined
01.2005 - 01.2006
th - undefined
Skills
Complaint resolution
Timeline
Customer Success Specialist - Vyaparapp
02.2022 - Current
Deputy Manager - Axis Bank Ltd
05.2020 - 11.2020
Associate Manager - IndusiInd Bank Ltd
10.2017 - 03.2020
Relationship Executive - NISM SERIES VA, Muthoot Finance Ltd
05.2016 - 09.2017
Magadh University - B.com,
01.2010 - 01.2013
A.N College - 12th,
01.2006 - 01.2008
- 10,
01.2005 - 01.2006
SMGK High School - th,
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