Summary
Overview
Work History
Education
Skills
Timeline

Abhay Kumar

Customer Success Specilaist
Bengaluru

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Success Specialist

Vyaparapp
Bengaluru
02.2022 - Current


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Deputy Manager

Axis Bank Ltd
Chakardharpur
05.2020 - 11.2020
  • Retail Transaction operation, CTS Clearing
  • Onboarding new customer
  • Greeted and assisted customers with questions, concerns and purchasing needs.

Associate Manager

IndusiInd Bank Ltd
Patna
10.2017 - 03.2020
  • Account reconciliation, onboarding to new customer, Retail branch operation
  • Vendor account payable
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Relationship Executive

NISM SERIES VA, Muthoot Finance Ltd
Patna
05.2016 - 09.2017
  • Primary role is gold appraisal
  • Established standard customer relation and delivery of customer service
  • Responsible for audit, compliance and regulatory procedures
  • Office account reconciliation, KYC profiling
  • Greeted visitors and determined to whom and when they could speak with specific individuals

Education

B.com -

Magadh University
01.2010 - 01.2013

12th - undefined

A.N College
01.2006 - 01.2008

10 - undefined

01.2005 - 01.2006

th - undefined

SMGK High School

Skills

    Complaint resolution

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Timeline

Customer Success Specialist - Vyaparapp
02.2022 - Current
Deputy Manager - Axis Bank Ltd
05.2020 - 11.2020
Associate Manager - IndusiInd Bank Ltd
10.2017 - 03.2020
Relationship Executive - NISM SERIES VA, Muthoot Finance Ltd
05.2016 - 09.2017
Magadh University - B.com,
01.2010 - 01.2013
A.N College - 12th,
01.2006 - 01.2008
- 10,
01.2005 - 01.2006
SMGK High School - th,

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