Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhay Nathany

Gurgaon

Summary

Senior Customer Success Associate at AiSensy with expertise in process optimization and account management. Three years of experience in SaaS industry, specializing in key account management. Streamlined onboarding processes, resulting in significantly enhanced activation rates. Proficient in CRM tools, driving client adoption and satisfaction through targeted training and support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Customer Success Associate

AiSensy
Gurugram
02.2025 - Current
  • Managing 100+ customer accounts, ensuring seamless platform interaction and resolving issues promptly.
  • Onboarded average of 10 clients daily, facilitating WhatsApp Business API verification via video calls.
  • Streamlined onboarding process, reducing setup time and enhancing activation rates.
  • Trained and mentored new team members to ensure consistent client support practices.
  • Resolved support tickets efficiently while collaborating with technical teams for issue resolution.
  • Acted as product expert, driving client adoption of key features effectively.

Key Account Manager

Acciomatrix, Acciojob Pvt. Ltd
Gurgaon
03 2023 - 02.2025
  • Streamlined tech talent acquisition by managing over 200 B2B hiring partners and integrating AI assessment tools.
  • Delivered SaaS product demonstrations for AccioMatrix, assisting hiring partners in identifying top-notch tech talent.
  • Established and maintained long-term customer relationships to enhance retention and satisfaction.
  • Negotiated contracts and closed deals while optimizing hiring strategies through data analysis.

Sales Operations Associate

Scaler Academy
Kolkata
09.2022 - 03.2023
  • Established sales goals by forecasting monthly and weekly quotas, tracking expected sales volume, and aligning efforts with organizational objectives
  • Maintained lead hygiene by auditing calls and communications, ensuring accuracy and effectiveness
  • Provided sales and revenue data insights to senior management (AVPs and VPs), facilitating strategic decision-making
  • Developed detailed MIS reports (daily, weekly, and monthly) using Microsoft Excel, optimizing sales team performance tracking.

Education

Computer Applications Development

The Heritage Academy
Kolkata
09-2022

Skills

  • Business operations and process optimization
  • Stakeholder management
  • Customer success and relationship building
  • Feedback analysis
  • Data analysis and performance reporting
  • Project management tools: Confluence, Jira, Airtable
  • Technical expertise in Microsoft Office Suite and SQL
  • API integration

Certification

  • Statistics for Business Analytics using MS Excel

Timeline

Senior Customer Success Associate

AiSensy
02.2025 - Current

Sales Operations Associate

Scaler Academy
09.2022 - 03.2023

Key Account Manager

Acciomatrix, Acciojob Pvt. Ltd
03 2023 - 02.2025

Computer Applications Development

The Heritage Academy

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Abhay Nathany