AMAN DWIVEDI
NOIDA
Summary
Senior Customer Success Associate with a robust background in Business Administration and extensive experience in B2B SaaS environments. Demonstrated ability to manage daily operations for multiple clients, ensuring high levels of client satisfaction and retention. Expertise in project management, client relationship management, and data analysis, with proficiency in Microsoft Office Suite. Recognized for organizational skills and a goal-driven approach that enhances client experiences through proactive support and process improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Customer Success Associate
Indus Valley Partners
04.2025 - Current
- Managed operations within complex B2B SaaS environment, ensuring seamless functionality across multiple accounts.
- Served as primary liaison for numerous business clients, taking ownership of issue resolution and facilitating effective communication.
- Led onboarding and support for over 140 B2B clients, conducting check-ins and collecting feedback for smooth implementation.
- Collaborated with internal teams to escalate client issues, driving product enhancements and crafting tailored solutions.
- Tracked and analyzed key performance metrics, leveraging data insights to optimize customer experiences and increase satisfaction.
Customer Success Associate
Indus Valley Partners
12.2023 - 01.2025
- Led a team in onboarding and supporting over 140 clients, conducting regular check-ins, gathering feedback, and ensuring a smooth implementation process while maintaining detailed records in Excel.
- Acted as a key liaison between clients and internal product teams, effectively communicating customer needs and feedback to drive product improvements and deliver tailored solutions.
- Contributed to the Project Management Office (PMO) by tracking project updates, collaborating with stakeholders, and supporting the successful execution of ongoing and upcoming initiatives.
- Managed and maintained the organization's knowledge repository as part of the Knowledge Management team, and analyzed performance metrics, including NPS, to support data-driven decision-making and enhance customer satisfaction.
Education
BBA - General
GGSIPU
DELHI01.2023
Skills
- MS Office suite
- Data Analysis & Reporting
- CRM & Customer Feedback Tools
- Time Management
- Client Onboarding & Retention
- Critical Thinking
- B2B SaaS operations
- Client onboarding
- Customer relationship management
- Project management
- Knowledge management
- Client relationship building
Certification
- Advanced Excel
- Digital marketing
- Human resource management
Timeline
Senior Customer Success Associate
Indus Valley Partners
04.2025 - Current
Customer Success Associate
Indus Valley Partners
12.2023 - 01.2025
BBA - General
GGSIPU
Similar Profiles
Satyam ChadhaSatyam Chadha
Lead Associate at Indus Valley PartnersLead Associate at Indus Valley Partners
Prerna PriyadarshaniPrerna Priyadarshani
Marketing Specialist at Indus Valley PartnersMarketing Specialist at Indus Valley Partners
Arpan TandonArpan Tandon
AWS Administrator at Indus Valley PartnersAWS Administrator at Indus Valley Partners
Pinky AhlawatPinky Ahlawat
HR Administrative Assistant at LINTL Clothing Pvt. Ltd.HR Administrative Assistant at LINTL Clothing Pvt. Ltd.
Aman SharmaAman Sharma
Deputy General Manager (Business Product) at Paytm Payments Bank LtdDeputy General Manager (Business Product) at Paytm Payments Bank Ltd