Hi, I’m
Samarth Kaushik
Senior Customer Success Associate
Delhi
Summary
Results-driven professional with extensive experience in Sales, Business Development, Customer Success, and Operations. Specializes in managing client accounts to increase revenue, improve lead conversion, and build lasting customer relationships. Proficient in overseeing cloud accounts, analyzing performance metrics, and streamlining operational processes while leading teams to achieve business objectives and enhance customer satisfaction.
Overview
2
Languages
3
Certificates
6
years of professional experience
5
years of post-secondary education
Work History
Interview KickstartBengaluru
Senior Customer Success Associate
06.2023 - 09.2026
Job overview
- Oversaw end-to-end learner lifecycle, ensuring seamless customer experiences and consistently sustaining 95% learner retention ratings across 3 consecutive quarters.
- - Drove learner relationship management through proactive engagement, improving participation, engagement, and completion outcomes.
- Led NPS, CSAT, and learner feedback programs to surface improvement opportunities, refine experience, and support retention goals.
- Oversaw key learner accounts and contributed to monthly revenue generation through EMI and financing channels, including FlexiPay, Klarna, and Climb Payment.
- Managed team of 4 customer success associates as Senior Customer Success Associate, providing direction, performance oversight, and operational guidance.
- Coordinated with sales, academics, finance, and operations to maintain smooth program delivery and address bottlenecks across workflows.
WNS
Senior Asoociate
10.2022 - 02.2023
Job overview
- Led cross-functional teams to enhance service delivery standards, resulting in improved client satisfaction.
- Collaborated with clients to tailor solutions that addressed unique challenges and drove project success.
- Facilitated workshops that fostered team collaboration and sparked innovative ideas, leading to actionable strategies.
- Analyzed data and generated reports for senior management review.
Centilytics
Account Manager
10.2021 - 08.2022
Job overview
- - Managed 7 cloud client accounts (4 AWS and 3 Microsoft Azure) as the primary point of contact, ensuring strong client relationships and account satisfaction.
- Managed monthly recurring revenue (MRR)** by overseeing billing cycles, payment tracking, and timely revenue realization.
Maintained high client satisfaction by monitoring cloud service performance and aligning solutions with business needs and budgets. - Coordinated with AWS, Microsoft Azure, and cross-functional teams** to resolve issues and ensure seamless service delivery.
- Prepared and shared account performance reports covering project milestones, cloud consumption, revenue, and service outcomes.
- Resolved customer queries and escalations within defined SLAs, ensuring timely support and service excellence.
Scaler
Business Development Associate
10.2020 - 10.2021
Job overview
- Made 60–80 outbound calls daily, converting qualified leads into prospective customers through effective follow-ups.
- Generated and nurtured 150–200 qualified leads monthly, building a strong sales pipeline.
- Achieved approximately 15–20% lead conversion rates, contributing to enrolment growth and revenue generation.
- Conducted product demonstrations and counselling sessions, driving enrolments and promoting EdTech programs.
- Identified cross-selling and upselling opportunities to maximize revenue from existing prospects and customers.
- Collaborated with senior leadership to implement sales strategies, improve conversion rates, and optimize overall team performance.
Education
New Delhi Institute Of ManagementSaket
MBA from Sales And Marketing
05.2019 - 05.2021
Maharaja Agrasen Institute of Management & TechnolNew Delhi, India
BAJMC from Journalism And Mass Communication
05.2017 - 05.2019
Ryan International SchoolNew Delhi, India
High School Diploma
Skills
Financial management
Performance monitoring
Customer engagement
Customer service
Cross-functional teamwork
Team leadership
Training and mentoring
Decision-making
Time management
MS Excel
MS office
Data analysis
Certification
Shopping ads Certification
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Languages
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Senior Customer Success Associate
Interview Kickstart
06.2023 - 09.2026
Senior Asoociate
WNS
10.2022 - 02.2023
Account Manager
Centilytics
10.2021 - 08.2022
Business Development Associate
Scaler
10.2020 - 10.2021
New Delhi Institute Of Management
MBA from Sales And Marketing
05.2019 - 05.2021
Maharaja Agrasen Institute of Management & Technol
BAJMC from Journalism And Mass Communication
05.2017 - 05.2019
Ryan International School
High School Diploma
Education and Training
other,other,other