Chittpriya
Senior Customer Success Associate
Gurgaon
Summary
Results-driven Customer Success and Operations Specialist with 7+ years of experience in account management, revenue growth, and customer engagement. Skilled in Salesforce, Microsoft Dynamics 365, Google Cloud, and Power BI, with strong expertise in client relationship management, negotiations, and delivering tailored solutions to enhance customer satisfaction.
Overview
2
2
Certifications
9
9
years of professional experience
Work History
Senior Customer Success Associate
Rackspace Technology
07.2025 - Current
- Led customer onboarding initiatives, improving system adoption and enhancing user satisfaction.
- Collaborated with cross-functional teams to resolve customer issues, fostering stronger client relationships.
- Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization.
- Handled high-volume ticket queues via Encore, ensuring timely resolution while consistently meeting SLA targets.
- Collaborated with cross-functional teams (Cloud, Support, Billing) to drive faster issue resolution and improve service delivery.
- Conducted Monthly Service Reviews (MSR) and Quarterly Business Reviews (QBR), presenting service performance, ticket trends, and improvement plans.
- Identified customer pain points and escalated recurring issues, contributing to improved service quality and retention.
- Created and presented renewal proposals/agreements, clearly outlining scope, pricing, and service value.
- Proactively tracked upcoming renewals and mitigated risks to support customer retention and account growth.
Sales Development Representative
Google
08.2023 - Current
- Initiated contact with potential leads through emails, phone calls, and social media.
- Qualified leads based on specific criteria to determine their fit for Google’s products and services.
- Managed a pipeline of leads and tracked their progress through the sales funnel.
- Used CRM tools like Salesforce.com to record and manage interactions with leads.
- Worked closely with Account Managers and tech teams to ensure a smooth handover of qualified leads.
- Provided detailed information and estimated pricing about Google’s products and services (Google Cloud, Google Workspace, etc.) and explained how they can address customer needs.
- Created comprehensive Use Case BANT (Budget, Authority, Need, Timeline) documentation after lead qualification.
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
- Facilitated the utilization of Google Cloud credits for Indian startups under the Google Startup Program through a needs analysis to assess their eligibility.
Analyst, Sales Operation
Dell Technologies
04.2022 - 05.2023
- Modified orders to resolve hold-related issues, ensuring smooth processing and timely delivery.
- Utilized DSA CRM tools to streamline customer relationship management processes.
- Handled inbound customer calls, addressing inquiries, resolving issues, and maintaining high satisfaction levels.
- Collaborated with logistics, customer support, finance, and sales teams to streamline order modifications.
- Maintained expertise in company products, services, and policies to effectively assist customers.
- Created detailed Operational Performance Reports (OPR) to monitor order processing efficiency.
- Developed spike alert reports to proactively manage changes in order volumes.
- Addressed spike alerts in the US, Canada, and Brazil, identifying sales trend changes.
Account Manager
Concentrix
03.2019 - 03.2022
- Demonstrated in-depth knowledge of HP’s products, services, and industry trends to effectively position solutions and anticipate client needs.
- Managed inbound customer calls and executed comprehensive end-to-end sales processes, providing detailed product information, addressing customer needs, and guiding prospects through the sales journey.
- Handled operational activities related to quotes, pricing, configurations, and orders.
- Leveraged advanced CRM tools such as Microsoft Dynamics 365 to record and manage interactions with leads, optimizing strategies to consistently achieve and surpass quarterly and annual sales targets.
- Developed and fostered strong relationships with customers, showcasing a profound understanding of HP products and services to facilitate effective cross-selling and upselling opportunities.
- Successfully exceeded sales targets through proactive sales techniques, strong communication skills, and timely follow-up practices.
Associate Sales Consultant
Policybazaar.com
01.2017 - 02.2019
- Engaged potential customers through inbound and outbound calls to identify insurance needs and tailor solutions.
- Explained health insurance products and services clearly, emphasizing features and benefits to enhance customer understanding.
- Managed end-to-end sales processes including needs analysis, proposal presentation, and closing sales.
- Utilized CRM systems to maintain accurate records of customer interactions, track sales activities, and manage leads effectively.
- Maintained accurate records of customer interactions in CRM, enabling effective tracking of sales activities and lead management.
Education
B.Tech - Mechanical Engineering
Arya institute of engineering & technology
JaipurSkills
Customer onboarding
Client relationship management
Account management
Customer retention tactics
Customer satisfaction enhancement
Renewal proposals
Customer feedback analysis
High-volume ticket resolution
SLA adherence
Risk mitigation
Cross-functional collaboration
CRM software expertise
Microsoft Excel
Power BI
Microsoft PowerPoint
Lead generation
Certification
Excel 2016 Essential Training (LinkedIn)
Interests
Bike Riding
LINKS
Linkedin
Timeline
Senior Customer Success Associate
Rackspace Technology
07.2025 - Current
Sales Development Representative
Google
08.2023 - Current
Analyst, Sales Operation
Dell Technologies
04.2022 - 05.2023
Account Manager
Concentrix
03.2019 - 03.2022
Associate Sales Consultant
Policybazaar.com
01.2017 - 02.2019
B.Tech - Mechanical Engineering
Arya institute of engineering & technology