Abhay Raj

Data Analysis and Reporting:

• Conducted comprehensive analysis on server data, including logged Incident and changes, usage patterns, and system logs.
• Developed and maintained detailed reports to track bulk of Incident and change number's status, server health, free space on C drive and identifying areas for optimization and improvement.

Capacity Planning:

• Collaborated with cross-functional teams to assess server capacity needs and forecast future requirements.
• Utilized past data to make informed recommendations for resource allocation like C drive space and RAM capacity, ensuring optimal server performance.

Data Visualization:

• Created visually appealing and insightful dashboards to communicate the status of incident and change number along with its criticality level with our team and stakeholders.
• Utilized power BI tool to present data in a clear and accessible manner.

Process Improvement:

• Identified inefficiencies in the details of server data collection and analysis processes, proposing and implementing improvements for enhanced accuracy and efficiency.
• Actively participated in the development and documentation of standardized procedures for server data management.

Troubleshooting and Issue Resolution:

• Played a key role in diagnosing and resolving data-related and servers related issues, ensuring minimal downtime.
• created changes and incidents over serviceNow to make .
• Installed system updates to address vulnerabilities and reduce security issues.