Summary
Overview
Work History
Education
Skills
Personal Details
Declaration
Timeline
Generic

SANTOSH CHATURVEDI

Faridabad

Summary

Resourceful Service Engineer known for high productivity and efficient task completion. Skilled in troubleshooting, predictive maintenance, and system optimization. Excel at communication, teamwork, and problem-solving to deliver exceptional service and support in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Service Engineer

Waters India Pvt Ltd.
05.2022 - Current
  • Delivered technical support, including on-site installations, commissioning, and troubleshooting of HPLC and UPLC systems.
  • Troubleshoot and repaired equipment faults, significantly reducing downtime for clients.
  • Managed accounts in Delhi NCR region, driving increased service Revenue by ensuring smooth customer experience and satisfaction.
  • Managed customer service records, contract renewals (AMC/TAP), and Spare Part sales.
  • Conducted customer on Site training as per requirement.
  • Guided customers in operating new software and equipment, improving user experience, and ensuring ease of use.

Service Engineer

R Consultants Pvt. Ltd.
06.2019 - 05.2022
  • Installation and service of HPLC and UPLC With Detectors Like UV, PDA, FLR and RI and Empower Software.
  • Providing on-site technical support, preventive maintenance for HPLC systems Like Alliance e2695, Binary HPLC 515, 1525, Arc HPLC and UPLC.
  • Providing technical training for HPLC and Empower software on-site helping customers for their day-to-day troubleshooting.

Service Engineer

Saksham Technologies Pvt Ltd.
04.2015 - 06.2019
  • Successfully handled the Installation service and commissioning of Bio safety Cabinets, CO2 Incubators, Fume Hood, and Autoclaves.
  • Provide corrective maintenance at regular intervals for smooth working of instruments.
  • Generating AMC and looking after spares inventory system. Assist to reporting manager and the customer services.

Education

Bachelor of Technology (B. TECH) - Instrumentation Engineering

Bundelkhand University
Jhansi, India
01.2014

Skills

  • Service Account Management
  • Technical Support and Troubleshooting
  • Equipment installation and commissioning
  • Contract Management and Renewals (AMC/TAP)
  • Managing projects
  • Lead generation
  • Territory management efficiency

Personal Details

Date of Birth: - 11th Fab 1991

Nationality: - Indian

Marital : - Married

Father’s Name: - Mr. Ashok Kumar Chaturvedi

Mother’s Name: - Mrs. Girja Chaturvedi

Hobbies:- Reading Books, Exploring new places, watching movies, etc.

Declaration

I hereby declare that the information mentioned above by me is true to the best of my knowledge and belief

Date:

Place: New Delhi,                                                                                           Santosh Kumar Chaturvedi 

Timeline

Service Engineer

Waters India Pvt Ltd.
05.2022 - Current

Service Engineer

R Consultants Pvt. Ltd.
06.2019 - 05.2022

Service Engineer

Saksham Technologies Pvt Ltd.
04.2015 - 06.2019

Bachelor of Technology (B. TECH) - Instrumentation Engineering

Bundelkhand University
SANTOSH CHATURVEDI