SIDHARAM SONKAWADE
State Channel Manager (Customer Support and Operations)
Summary
Experienced manager with a proven track record in handling operations for ATM and bank branches, vendor management, customer service delivery, repairs, and maintenance. Skilled in maintaining assets such as AC, UPS, signage, and ATM sites to ensure optimal functioning. Demonstrated responsibility and success in managing the performance, upkeep, uptime, and cash transactions of ATM sites. Proficient in overseeing civil and electrical works, managing consumables, and providing caretaker services according to client requirements. Successfully delivered project assets as per customer specifications and effectively negotiated billing and payments.
Overview
19
19
years of professional experience
Work History
State Channel Manager (Customer Support)
Hitachi Payments India Pvt. Ltd.
1 2023 - Current
- Presently handling prestigious account like SBI, Axis, IndusInd, BOI, Federal, Yes Bank etc
- Vendor management, project assets deliveries, asset's installation & de-installations, material deliveries/asset pick-ups and vendor arrangements
- Negotiations of billing as well as quotes/payments
- Successfully led a customer-focused team of 20 Channel Executives & 2 Managers committed to the provision of a high-quality service achieving SLAs
- Responsibly & successfully managed the performance/upkeep of ATMs and ATM sites across Western location in Mumbai, Regard / Ratnagiri [ 3000+ ATMs] for all major clients - CITI Bank, Yes Bank, Axis Bank & ICICI Bank
- Market research on the cost of materials required for RNM
- Conducted surprised field audits for quality check of the sites and inform concern CE & vendor to rectify issues if found
- Conducted regular meets with Clients (Banks) to understand client specific requirements regarding quality assurance
- Monitored and measured individual Channel Executive performance against agreed KPI's (Key Performance Indicators)
- Assisted manager/seniors in achieving targets within agreed timeframes by actively developing key relationships with other business units & vendors.
ATM Officer + Sr. ATM Officer + Assistant Manager
Euronet Services India Pvt. Ltd.
04.2011 - 12.2022
- Successfully led a customer-focused team of 05 Channel Executives committed to the provision of a high-quality service achieving SLAs
- Responsibly & successfully managed the performance/upkeep of ATMs and ATM sites across Western location in Mumbai, Regard / Solapur /Latur & Aurangabad [Bandra to Dahanu - 1200+ ATMs] for all major clients - CITI Bank, HDFC Bank, Axis Bank & ICICI Bank
- Conducted regular meets with Clients (Banks) to understand client specific requirements regarding quality assurance
- Monitored and measured individual Channel Executive performance against agreed KPI's (Key Performance Indicators)
- Assisted manager/seniors in achieving targets within agreed timeframes by actively developing key relationships with other business units & vendors
- Market research on the cost of materials required for RNM
- Conducted surprised field audits for quality check of the sites and inform concern CE & vendor to rectify issues if found
- Attended cash-audit/cash-jam escalation on bank's/internal Help-Desk's request to settle the cash disputes raised by the bank and the end customer and also to make the machine operational within the stipulated time
- Have attended Axis Bank branch cash-loading request and loaded cash along with the support of Cash Channel Executive.
ATM-Operator
Writer Safeguard Pvt. Ltd.
03.2006 - 11.2008
- Cash handling for the specified ATM centers, co-ordination with bank regarding cash replenishment, maintaining CBR daily reports of ATM check on any shortages/excess of ATM and reporting, planning and resolution of the same
- Attending and resolving first level maintenance calls for ATM
- Attending and resolving second level maintenance calls for ATM.
Education
BPED -
TYBA - undefined
DTED -
HSC -
SSC -
M A -
Skills
Service Account Management
Computer Skills
- MS- CIT Course in Computer ( 72% )
- Microsoft Office 2003 - Word, Excel, PowerPoint
- Windows XP, Windows 7.
Personal Information
- Hobbies: Attending Seminars, training programmers', listening to Music, Reading, Travelling and Making Friends
- Date of Birth: 05/06/1988
- Nationality: Indian
- Marital Status: Married
Preferred Job Location
- Navi Mumbai/Raigad
- Latur, Solapur, Ratnagiri (Out Location)
- Pune
Languages
Hindi
Marathi
Marathi
Marathi
Additional Information
In 2023 Achieved Best Team Manager Award for the Successful customer Support and Services Delivery.
Timeline
ATM Officer + Sr. ATM Officer + Assistant Manager - Euronet Services India Pvt. Ltd.
04.2011 - 12.2022
ATM-Operator - Writer Safeguard Pvt. Ltd.
03.2006 - 11.2008
State Channel Manager (Customer Support) - Hitachi Payments India Pvt. Ltd.
1 2023 - Current
Pillai College Panvel, Mumbai University - BPED,
SMP College Of Arts, Science & Commerce, Nashik University - TYBA,
ParmeshwarAdhyapakVidyalay, Wagdari, Pune Board - DTED,
CB Khedgi College Of Arts, Science & Commerce.Akkalkot, Pune Board - HSC,
S.S. ShelakePrasala,Wagdari, Pune Board - SSC,
SMP College Of Arts, Science & Commerce, Aurangabad University - M A,
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