Abhay Pratap Singh
Delhi
Summary
Seasoned Senior Relationship Officer with strong background in managing and nurturing client relationships. Skilled in understanding customer needs, recommending solutions and establishing trust to maintain long-term business partnerships. Demonstrated ability to lead teams, enhance customer satisfaction and contribute to company growth. Known for exceptional interpersonal skills, solution-oriented mindset and strategic planning abilities.
Overview
7
7
years of professional experience
Work History
Senior Relationship Officer
Future vision a marketing agency
Gurgaon
05.2024 - Current
- Provided comprehensive advice and support to clients on all financial services offerings.
- Developed customized solutions to meet the diverse needs of individual customers.
- Participated in sales calls with potential clients to showcase company's products and services.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Analysed client financial statements to offer tailored advice and products.
Senior Operation Executive
Trucks Up solutions pvt. ltd.
Gurgaon
11.2022 - 02.2023
- Monitored performance of staff against agreed targets, identified areas for improvement and provided constructive feedback.
- Conducted regular audits of operations processes to identify inefficiencies and recommend solutions.
- Established key performance indicators to measure operational success and track progress towards goals.
- Reviewed contracts with vendors and suppliers to ensure optimal terms are negotiated.
- Resolved conflicts that arose among employees or between departments within the organization.
Operations Executive
GC Web Ventures Private Limited (Indialends)
Gurgaon
07.2021 - 09.2022
- Used cold calling and networking to sell products and services.
- Informed customers of loan application requirements and deadlines.
- Negotiated contracts and closed agreements to maximize profit.
- Sourced new sales opportunities through inbound lead follow-up.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
- Used to handle the team in the absence of a team lead.
- Responsible for making the daily performance report.
Collections Agent
Home credit India
Gurgaon
06.2017 - 07.2021
- Conducted phone calls to delinquent borrowers in order to collect overdue payments.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Negotiated settlements with debtors who were unable to pay full amounts due.
Education
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University
Kanpur03-2017
Skills
- Effective customer communication
- Excellent Communication
- Client Engagement
- Customer Relationships
- Written and verbal communication
- Team Leadership
Accomplishments
- Most of the time best performer reward in Home credit and Indialens
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Relationship Officer
Future vision a marketing agency
05.2024 - Current
Senior Operation Executive
Trucks Up solutions pvt. ltd.
11.2022 - 02.2023
Operations Executive
GC Web Ventures Private Limited (Indialends)
07.2021 - 09.2022
Collections Agent
Home credit India
06.2017 - 07.2021
Bachelor of Science - Mathematics
Chhatrapati Shahu Ji Maharaj University
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