Abhi Mohan K
Mannarkkad
Summary
Results-driven Key Relationship Manager with proven experience in managing and enhancing key client relationships. Possess strong interpersonal skills, the ability to negotiate, and resolve conflicts effectively, resulting in improved customer satisfaction and loyalty. Demonstrated success in creating strategies that optimize customer value. Consistently made significant contributions toward achieving business goals through effective relationship management.
Overview
7
7
years of professional experience
Work History
EXECUTIVE KEY RELATIONSHIP MANAGER
ICICI Prudential Life Insurance Co.Ltd
Ernakulam
04.2022 - Current
- Participating in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Developed and maintained strong relationships with key clients to ensure customer satisfaction.
- Conducted regular meetings with clients to discuss progress on projects, address any issues that arose, and review customer feedback.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Conducted staff training, development and evaluation.
ASSOCIATE KEY RELATIONSHIP MANAGER
ICICI Prudential Life Insurance Co.Ltd
Ernakulam
12.2019 - 03.2022
- Resolved customer issues quickly, and managed over 4,000 accounts to increase sales and meet the key parameters.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Offered friendly and efficient service to all customers, and handled challenging situations with ease.
SENIOR AGENCY MANAGER
ICICI Prudential Life Insurance Co.Ltd
Chennai
06.2018 - 12.2019
- Managed a team of 27 advisors, overseeing hiring, training, and professional growth of advisors.
- Closed over 1 crore in new sales in 17 months.
- Maintain relationships with customers, and find new ones by identifying needs and offering appropriate services.
Education
PGDM - Finance And Marketing
Mats Institute of Management & Entrepreneurship
BangaloreBcom - Professional Accounting
Nehru Arts And Science College
CoimbatoreSkills
- Investment and wealth planning
- Customer Portfolio Management
- Project Coordination
- Person Management
- Financial planning processes
- Banking
- Client acquisition
Accomplishments
- Managed a team of 24 and achieved the branch's annual targets of 6.8 crores in FY 21-22
- Qualified Pan-India Contests: Thai Calling - 10/01/22, Misty Bangalore - 01/01/23
- The highest-ever premium of five crore in the annuity plan (single case)
References
- Mathew M. P, ICICI Prudential Life Insurance Company, mathew.mp@iciciprulife.com, 974-460-3330
- Ambili Jithesh, ICICI Bank, ambili.jithesh@icicibank.com, 730-490-9740
Languages
English, Malayalam, Tamil, Hindi
Personal Information
- Date of Birth: 05/02/95
- Marital Status: Unmarried
Timeline
EXECUTIVE KEY RELATIONSHIP MANAGER
ICICI Prudential Life Insurance Co.Ltd
04.2022 - Current
ASSOCIATE KEY RELATIONSHIP MANAGER
ICICI Prudential Life Insurance Co.Ltd
12.2019 - 03.2022
SENIOR AGENCY MANAGER
ICICI Prudential Life Insurance Co.Ltd
06.2018 - 12.2019
PGDM - Finance And Marketing
Mats Institute of Management & Entrepreneurship
Bcom - Professional Accounting
Nehru Arts And Science College
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