Abhi Sarkar
Noida
Summary
Results-driven professional having experience in client handling, and sales. Possess broad-based skills in business development, operational streamlining, and team building.Proven ability to handle high-pressure situations with a customer-first mindset. Eager to contribute to dynamic teams in operations roles where client service and process efficiency are key.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Senior Executive
99acres.com (InfoEdge)
09.2024 - Current
- Client Handling, Service and Operations
- Responsible for managing clients.
- Used to work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience.
- Handle escalation and resolve customer queries.
Customer Satisfaction and Development Program
Grasim Textile
09.2023 - 11.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
MBA - Marketing and Operations
ITS COLLEGE
Ghaziabad 07-2024
B.SC - Agriculture
UTTARANCHAL P.G COLLEGE OF BIO-MEDI SCIENCE AND HOSPITAL
01.2022
High School Diploma - Science
B.D JAIN H.S SCHOOL (C.B.S.E BOARD)
Coochbehar (West Bengal)06-2018
10th -
DONBOSCO H.S SCHOOL (M.B.O.S.E)
Meghalaya 04-2016
Skills
- Project management
- Customer service
- Team collaboration
- Client relationship management
- Effective communication
- Problem solving
- Cash handling expertise
- Effective in CRM tools
Certification
- Machine Learning, NASSCOM
- Introduction to M.S Excel
- Business analytics with Excel (Coursera)
Hobbies and Interests
- Travelling
- Studying about space
- Gyming
- Playing Cricket
Extracurricular Activities
- Captain at School Cricket Team.
- Ex- Vice President of Cultural Club, ITS Ghaziabad
- Event Coordination Lead, College Fest Committee.Organized and managed large-scale student events, developing leadership, time management, and team coordination skills.
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Associate Senior Executive
99acres.com (InfoEdge)
09.2024 - Current
Customer Satisfaction and Development Program
Grasim Textile
09.2023 - 11.2023
MBA - Marketing and Operations
ITS COLLEGE
B.SC - Agriculture
UTTARANCHAL P.G COLLEGE OF BIO-MEDI SCIENCE AND HOSPITAL
High School Diploma - Science
B.D JAIN H.S SCHOOL (C.B.S.E BOARD)
10th -
DONBOSCO H.S SCHOOL (M.B.O.S.E)