Abhi SHARMA
Customer Service Executive
Sahibabad
Summary
Developed exceptional customer service and account management skills in dynamic environment. Demonstrated ability to handle complex customer interactions and resolve issues effectively. Seeking to leverage these transferable skills in new field to continue delivering value and building strong client relationships.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Account Executive
Morena Technologies Pvt. Ltd.
11.2024 - 06.2025
- Managed high-volume calls, addressing customer inquiries, and processing orders with accuracy.
- Enhanced customer retention by providing personalized support and building long-term relationships.
- Exceeded performance targets by consistently maintaining high levels of productivity and quality service.
- Escalated complex issues to appropriate departments for timely resolution, ensuring customer satisfaction.
- Assisted customers in navigating online platforms, guiding them through product policies.
Education
Polytechnic -
IIMT College Of Polytechnic
Greater Noida01.2021
10th -
Siddharth International Public School
Delhi01.2018
Skills
Customer service
Decision-making
Adaptability and flexibility
Active listening
Problem-solving
Interests
Listening Music, Reading Books, Net surfing, Cricket
DECLARATION:
I hereby declare that the information mentioned above is true to my knowledge and I bear the responsibility for the above mentioned particulars.
PERSONAL DETAILS:
- Date of Birth: 02 JAN 2002
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Status: Fresher
Timeline
Customer Service Account Executive
Morena Technologies Pvt. Ltd.
11.2024 - 06.2025
Polytechnic -
IIMT College Of Polytechnic
10th -
Siddharth International Public School