ABHIJAY SINGH
Delhi NCR
Summary
Motivated professional with varied experience across fraud analysis and customer service. Demonstrates strong analytical and communication skills while adapting to fast-paced environments. Eager to contribute to organisational success through proactive engagement and innovative problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Concentrix
10.2025 - 12.2025
- Monitor accounts and transactions to identify and predict risk behavior.
- Resolving fraud cases raised by customers through different platforms viz Portal, LYNX, Lexis Nexis, REG E within TAT.
- Analyzed transaction patterns to identify fraud trends, chargeback risks, and revenue leakage, contributing to a 15-20% reduction in repeat disputes.
- Suspected fraudulent activities by investigating through check analysis.
- Critically Analyzing and Evaluating Customer's Profile for Due Diligence related to Fund Securing and investigating checks.
Fraud Analyst
Genpact India PVT LTD
02.2025 - 09.2025
- Monitor accounts and transactions to identify and predict risk behavior.
- Resolving fraud cases raised by customers through different platforms viz Portal, LYNX, Lexis Nexis, REG E within TAT.
- Conducted root-cause analysis of systemic issues and process deviations, recommending fraud risk reduction controls and audit findings follow-up.
- Developed and maintained MIS databases and dashboards on fraud trends, case counts, outcomes, and TAT compliance for senior management reporting.
Executive Trainee
HDFC BANK
06.2023 - 10.2024
- Monitored banking and insurance-related transactions for suspicious activities, including false claims, over-billing, payment diversions, identity theft, and digital fraud patterns observed in healthcare and insurance sectors.
- Conducted root-cause analysis and implemented preventive controls - supporting claims integrity & fraud prevention initiatives.
- Handled high-volume customer queries related to accounts, charges, transactions, and service issues - comparable to member services & claims support.
- Collaborated with internal teams to resolve escalations, reduce service turnaround time, and improve operational workflow.
Social Media Marketing Intern
B integrators
Noida
05.2022 - 07.2022
- Responsible for Managing Facebook, Instagram and LinkedIn pages.
- Responsible for Content creation.
- Influencer marketing.
- Managing the overall social media presence.
Education
Masters of Business Administration - Marketing & Finance
Delhi Technological University
01.2023
Bachelors of Arts - Economics Honors
Manav Rachna Institute of Research & Studies, MRIIRS
01.2021
CBSE- Class XII - commerce with maths
Delhi Public School
01.2018
CBSE-X -
ASN SR Secondary School
01.2016
Skills
- Customer handling
- People management
- Presentation skills
- Organizational skills
- JIRA Software
- Data visualization
- Advanced Excel
- Pivot tables
- VLOOKUP
- INDEX/MATCH
- Data validation
- Analytical skills
- Problem-solving
- Verbal communication
- Written communication
- transaction monitoring
- fraud detection
- Customer Service
Certification
- Python Programming for Beginners: Learn Python from Scratch
- JIRA Certificate, https://drive.google.com/file/d/1H6V_2Bj-trKfJxy4aI2IQE5QWzuAyhkK/view?usp=drive_link
- Introduction to Business Analytics, 2022, https://www.udemy.com/certificate/UC-9f37930c-f30c-4f78-9640-540ab0676554/
- Finance for Everyone: Markets, https://www.coursera.org/account/accomplishments/certificate/LCADKSK4TJVF
Accomplishments
- PR Head of Vipanan- 'the marketing society of DTU'
- Core member of the GAEE- The Economics society of DTU
- Core Member of the Rotaract club of the DTU USME Prelims
Projects
Strategic Brand Management Project, 2023, Brand exploratory- Coco Cola Company Project Management, 2023, An Overview of EV Charging Hubs Thesis, Poverty and its implications on Indian Economy
Websites, Portfolios and Profiles
www.linkedin.com/in/abhijay-singh-2729781b3
Languages
Hindi
Advanced
C1
English
Advanced
C1
Timeline
Fraud Analyst
Concentrix
10.2025 - 12.2025
Fraud Analyst
Genpact India PVT LTD
02.2025 - 09.2025
Executive Trainee
HDFC BANK
06.2023 - 10.2024
Social Media Marketing Intern
B integrators
05.2022 - 07.2022
Masters of Business Administration - Marketing & Finance
Delhi Technological University
Bachelors of Arts - Economics Honors
Manav Rachna Institute of Research & Studies, MRIIRS
CBSE- Class XII - commerce with maths
Delhi Public School
CBSE-X -
ASN SR Secondary School