Vilas P
Bengaluru
Summary
Having completed post-graduation in the field of management, looking forward to work for a company that offers responsibility, challenge, job satisfaction growth and also helps me to utilize my skills to the maximum to give my best and prove to be an important asset to the organization. Ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Kotak Mahindra Bank
Bengaluru
07.2023 - Current
- Investigation of credit card fraud dispute cases highlighted to the unit
- Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations
- Handling Escalated complaints received from Nodal team, Senior Management, BO, RBI.
- Liaising with vendors, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer’s complaints.
- Providing end to end resolution to customer’s complaints to avoid repeat complaints and further escalations
- Ensuring complete resolution of the complaint within pre-defined TAT
- Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management
- Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI
- Visa Credit card fraud reporting
- Rupay credit card fraud reporting
Back Office Specialist
Alorica India Pvt Ltd (Client - Goldman Sachs)
Bengaluru
11.2022 - 07.2023
- Reviewing CDD, AML of the Accounts
- Managing client bank accounts, Visa, and other international card escalations.
- Performing clerical and Back-office duties.
- Understanding standard bank transactions, as well as common products and services.
- Coordination with operations team for disbursement process.
- Assist customers with the documentation required for completing the banking transactions.
- Assist banking customers who are victims of fraud, theft, or identity theft
- Check on the status of customer accounts and track checks and payments
- Coordination with Credit team for Sanction of the file.
Relationship Manager
ICICI Bank Ltd
Bengaluru
04.2021 - 04.2022
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Processed financial transactions such as deposits, withdrawals, loan payments, transfers and balance inquiries.
- Assisted customers in opening new accounts, completing applications and setting up online banking.
Education
MBA -
Presidency university
B.com -
Acharya Tulasi National College of Commerce Shivamogga
Skills
- Retail Banking operations and customer onboarding
- Hands on experience in banking applications
- CDD,AML
- Back-office transaction handling
- Investigation and Documentation
- Dashboard reporting
- Handling Regulatory compliance
- MS Word
- MS Excel
- MS PowerPoint
Profile
VILAS P, Fraud Analyst, 7022265688, Vilasjog1998@gmail.com
Timeline
Fraud Analyst
Kotak Mahindra Bank
07.2023 - Current
Back Office Specialist
Alorica India Pvt Ltd (Client - Goldman Sachs)
11.2022 - 07.2023
Relationship Manager
ICICI Bank Ltd
04.2021 - 04.2022
MBA -
Presidency university
B.com -
Acharya Tulasi National College of Commerce Shivamogga