PRIYANKA KUMARI
New Delhi
Summary
Dynamic Fraud Analyst with extensive experience at Capgemini, excelling in dispute resolution and chargeback management. Proven track record in utilizing advanced transaction monitoring tools to detect fraud patterns, while fostering a collaborative team environment. Skilled in banking operations and customer service, ensuring high-quality outcomes in complex financial investigations.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Capgemini
Noida
01.2025 - Current
- Conducted comprehensive investigations of suspected fraudulent activities through document analysis and money trail tracing.
- Performed in-depth analysis of financial transactions to detect suspicious behavior.
- Utilized specialized software tools to identify fraud patterns effectively.
- Reviewed flagged transactions to assess potential risk and suspicious activities.
- Tracked chargeback activity to develop best practices for fraud detection.
- Monitored real-time queues, analyzing high-risk transactions from designated points of sale.
- Provided guidance to colleagues, promoting a collaborative team environment.
- Reviewed cases from initiation to conclusion, validating findings and ensuring timely decision-making.
Senior Associate
WNS Global Services Pvt. Ltd.
New Delhi
10.2022 - 01.2025
- Investigated and analyzed disputed transactions to determine the appropriate response and backup documentation to defend the dispute.
- Resolved customer disputes with the correct resolution code and error-free on the first chargeback.
- Maintained high-quality scores in chargeback resolution.
- Maintained the chargeback queues to ensure that no cases expire.
- Assisted and advised cardholders of dispute procedures either verbally or in writing.
- Processed refunds to the appropriate party.
- Supported new hires in their training and coaching in order to enhance their knowledge and skills.
- Processed cardholder disputes and responded to customers according to policy and procedure.
- Processed Visa and MasterCard chargebacks, representment, pre-arbitration and compliance.
- Experienced in O2C end to end process with special focus on: cash application, dispute management, collections, customer service, billing.
- Review and provide analysis on cash management services provided by external parties.
- Recommend improvements to current cash management processes.
- Experience in either derivative clearing or futures operations.
- Responsible for timely processing of customer deductions and payments through independent decision making including research and validation.
- Working on pre-arbitration cases and to take decision whether claim found in customer favor or not in favor.
Chargeback Coordinator
HDFC Bank Ltd. (on 3rd Party payroll)
04.2022 - 09.2022
- Responded to customer inquiries and processing credit card disputes.
- Worked in partnership with issuing banks and management to ensure proper and correct codes are used.
- Handled customer inquiries and complaints via incoming calls or written correspondence.
- Processed cardholder disputes and responded to customers according to policy and procedure.
- Processed Visa and MasterCard chargebacks, representment, pre-arbitration and compliance.
- Processed credits and debits to customer account as well as merchant banks.
- Processed email, mailed and called in fraud/disputed charges to credit card accounts.
- TalentPro India HR Private Limited
Chargeback Coordinator
cs Datamation Research Services Pvt. Ltd.
04.2021 - 03.2022
Education
MBA/PGDM - HR/Industrial Relations
Institute of Chartered Financial Analysts of India (ICFAI)
01.2011
B.A - Sociology
Magadh University
01.2008
12th -
Bihar , English
01.2004
10th -
Bihar , English
01.2002
Skills
- Arbitration
- Dispute Resolution
- Banking operations
- Operations
- Customer Service
- Fraud Analyst
- Sales
- Merchant Services
- Dispute Management
- Chargeback
- Credit Bust Out (CBO)
- Anti-Money Laundring (AML)
- Transaction Monitoring
Hobbies and Interests
- Reading Story Books
- Listening Music
Languages
- Hindi
- English
- Hindi
Accomplishments
Rising start 2 times (CAPGEMINI)
Timeline
Fraud Analyst
Capgemini
01.2025 - Current
Senior Associate
WNS Global Services Pvt. Ltd.
10.2022 - 01.2025
Chargeback Coordinator
HDFC Bank Ltd. (on 3rd Party payroll)
04.2022 - 09.2022
Chargeback Coordinator
cs Datamation Research Services Pvt. Ltd.
04.2021 - 03.2022
MBA/PGDM - HR/Industrial Relations
Institute of Chartered Financial Analysts of India (ICFAI)
B.A - Sociology
Magadh University
12th -
Bihar , English
10th -
Bihar , English