Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Additional Qualification
Personal Information
Timeline
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Asharaf Ali

North West Delhi

Summary

Dynamic Fraud Analyst with expertise in chargeback management and fraud investigation at Shining Star Outsource Services. Proven track record in resolving customer disputes and enhancing transaction reconciliation processes. Skilled in Oracle SQL and committed to delivering exceptional customer service while mitigating fraud risks effectively.

Overview

7
7
years of professional experience

Work History

FRAUD ANALYST

SHINING STAR OUTSOURCE SERVICES PVT. LTD.
02.2024 - Current
  • Company Overview: Client Site – Airtel Payments Bank.
  • Reconciliation of UPI and IMPS transactions on a daily basis – NPCI settlement file and CBS file.
  • Working in fraud chargebacks, wrong credit chargebacks from the NPCI portal.
  • Fraud Transactions Investigations.
  • Fraud Monitoring and Product Rule Dashboard Review.
  • Working in Oracle SQL.
  • Handled chargebacks, credit adjustments, pre-arbitrations, and other disputes of Visa, MasterCard, and RuPay transactions.
  • Handled day-to-day operations and reconciliation of various Internet banking payment aggregator transactions.

ANALYST

KUTUMBH HR CARE PVT LTD.
02.2023 - 01.2024
  • Company Overview: Client Site – Airtel Payments Bank.
  • Working in Bank Finacle, Recon, and NPCI portal.
  • Providing settlement vouchers.
  • Solving customer queries received in the CRM (Customer Resolution Management) portal from different branches and customers.
  • Reporting and getting resolution of data issues with NPCI.
  • Handling and resolving all customer disputes through emails.
  • Reconciliation of the GL account in UPI on a daily basis.
  • Checking & resolving all chargeback of UPI & IMPS Transaction daily basis from URCS (UPI) IRCS (IMPS) NPCI.

AUDIT EXECUTIVE

VPS & CO.
07.2018 - 07.2019
  • Company Overview: Client Site – Maruti Suzuki Ltd.
  • Generating leads through downloadable files for work.
  • Solving the problem of the executive in the field by providing them with the best solution.
  • Work on the project of Maruti Suzuki Ltd. Provided by the company.
  • Plays a major role for the team by handling all the dealership work.

Education

M.B.A - FINANCE

INSTITUTE OF MANAGEMENT TECHNOLOGY (IMT GHAZIABAD)
Ghaziabad
07-2021

B.COM -

DELHI UNIVERSITY
12.2018

Senior Secondary -

CBSE Board
12.2015

Higher Secondary -

CBSE Board
12.2013

Skills

  • Chargeback management
  • Fraud investigation
  • Oracle SQL
  • Customer dispute resolution
  • Transaction reconciliation
  • Fraud monitoring
  • Problem solving
  • Customer service
  • Transaction analysis
  • Banking operations

Languages

  • English
  • Hindi

Hobbies and Interests

  • Playing and Watching cricket
  • Travelling
  • Watching movies

Disclaimer

I hereby declared that the above mention information is true to the best of my knowledge.

Additional Qualification

CIA (CERTIFIED INDUSTRIAL ACCOUNTANT), EXPRESSES Course from the institute of computer accountant.

Personal Information

  • Father's Name: Md. Hanif
  • Date of Birth: 02/13/98

Timeline

FRAUD ANALYST

SHINING STAR OUTSOURCE SERVICES PVT. LTD.
02.2024 - Current

ANALYST

KUTUMBH HR CARE PVT LTD.
02.2023 - 01.2024

AUDIT EXECUTIVE

VPS & CO.
07.2018 - 07.2019

M.B.A - FINANCE

INSTITUTE OF MANAGEMENT TECHNOLOGY (IMT GHAZIABAD)

B.COM -

DELHI UNIVERSITY

Senior Secondary -

CBSE Board

Higher Secondary -

CBSE Board

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Asharaf Ali