Kartik Lakhera
Certified Fraud Examiner, Analyst
Summary
Certified Fraud Examiner (CFE) with 5 years of experience in fraud investigation and controls. Specialized in account takeovers, identity theft, money laundering, and detecting fraud trends. Proven expertise in implementing effective fraud controls and conducting thorough audits. Currently employed at Barclays as a Fraud Chargeback Analyst. Apart from my current job responsibilities, I have conducted internal quality checks and audits for the team, mentored multiple batches, and acted as a trainer for several months. My expertise lies in recognizing and curtailing fraudulent activities; this ensures protection of assets as well as upholding integrity in financial transactions
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud Chargeback Analyst
BARCLAYS GLOBAL SERVICE CENTRE Pvt. Ltd
08.2023 - Current
- Identified trends in fraud patterns, enabling proactive measures to mitigate risks associated with high-risk transactions or industries.
- Successfully mentored multiple batches and trained new team members on chargeback procedures, contributing to a high retention rate, consistent quality performance, and enhanced overall efficiency within the department.
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
- Audited the leave tracker against leaves applied on SAP to maintain accurate records and prevent discrepancies.
- Prepared and sent aging reports to prioritize high-priority cases.
- Audited cases completed by agents on the same day to prevent future quality errors, improving team quality scores from 80% to 98%.
- Reviewed disputes involving amounts over $500, acting as a second layer of quality check before final actions were taken by agents.
Fraud Analyst
ETECH GLOBAL SERVICES
04.2022 - 07.2023
- Monitored real-time queues to identify high chargeback risk transactions and credit card fraud.
- Terminated fraudulent bookings and alerted hotels via email and voice call upon identifying fraudulent transactions.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
Fraud Prevention Representative
TTEC INDIA CUSTOMER SOLUTIONS Pvt. Ltd
12.2018 - 04.2022
- Evaluated the effectiveness of existing fraud detection tools, recommending upgrades or replacements as needed to enhance overall performance.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Supported the development of robust security measures by working closely with IT personnel to identify system vulnerabilities and recommend improvements.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Trained in various work types, contributing to a 2% reduction in fraud.
- Led a project to identify the main causes of chargebacks, resulting in impactful policy changes.
- Successfully completed the TTEC Leadership Program with a 97% score.
Education
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
Jaipur, India 04.2001 -
Skills
Certified Fraud Examiner CFE
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Certification
CFE - Certified Fraud Examiner
Software
Accertify
Braintree
Ekata
Salesforce
Zendesk
Sift Science
Appian
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CFE - Certified Fraud Examiner
10-2023
Fraud Chargeback Analyst
BARCLAYS GLOBAL SERVICE CENTRE Pvt. Ltd
08.2023 - Current
Fraud Analyst
ETECH GLOBAL SERVICES
04.2022 - 07.2023
Fraud Prevention Representative
TTEC INDIA CUSTOMER SOLUTIONS Pvt. Ltd
12.2018 - 04.2022
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
04.2001 -
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