Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mayur Khandekar

Pune

Summary

Detail-oriented Fraud and Chargeback Analyst with over five years of experience in the BFSI sector. Proven expertise in fraud investigation, chargeback processing, and dispute resolution, with a strong knowledge of Visa and Mastercard regulations. Recognized for achieving performance targets consistently, and maintaining perfect attendance for seven quarters. Adept at identifying fraud patterns, mitigating risk, and training new team members. Committed to maintaining operational integrity, and contributing to organizational success.

Overview

6
6
years of professional experience

Work History

Fraud Chargeback Analyst

SingX
Pune
03.2024 - Current
  • Investigate fraud claims, and raise chargebacks for disputed transactions.
  • Analyze customer complaints, and take corrective actions within set timelines.
  • Communicate with banks and payment networks to resolve issues.
  • Track and report fraud trends to help prevent future losses.
  • Train new team members on fraud and dispute processes.
  • Ensure all tasks are completed accurately and as per company guidelines.

Dispute and Fraud Analyst

Wipro LTD
Pune
08.2019 - 09.2023
  • Handled chargeback and dispute cases for international clients.
  • Identified fraudulent transactions and took immediate action.
  • Processed chargebacks following Visa and Mastercard rules.
  • Updated case details in systems and maintained proper documentation.
  • Achieved daily and monthly targets with high accuracy.
  • Awarded for excellent work and timely case closures.

Education

Bachelor of Commerce -

Dr D Y Patil College
Pimpri Pune
01-2019

Skills

  • Fraud investigation and detection
  • Chargeback Processing
  • Dispute management
  • Transaction monitoring
  • Anti-Money Laundering (AML)
  • Transaction and document verification
  • Banking operations
  • Microsoft Excel
  • Investigation techniques
  • Payment processing

Accomplishments

  • Top Performer Awards

Languages

Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

Timeline

Fraud Chargeback Analyst

SingX
03.2024 - Current

Dispute and Fraud Analyst

Wipro LTD
08.2019 - 09.2023

Bachelor of Commerce -

Dr D Y Patil College

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Mayur Khandekar