Summary
Overview
Work history
Education
Skills
Certification
Awards and Accomplishment
Timeline
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Irshad Ullah Baig

Irshad Ullah Baig

chennai

Summary

Accomplished professional with over 6 years of experience in KYC and AML processes, specializing in team leadership and risk compliance oversight. Proficient in Lexis Nexis, World-check, and Experian, with strong skills in CFT and sanctions screening. Expertise in fraud prevention, transaction monitoring, and chargeback management, alongside a solid understanding of banking law and regulations. Committed to enhancing banking operations and delivering exceptional customer service.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Senior Fraud analyst

PWC
Chennai, Tamil Nadu
02.2025 - 06.2025
  • Led performance reviews and provided tailored feedback to support professional growth.
  • Monitored alerts on suspicious transactions to reduce financial losses.
  • Specialised in identifying and investigating various fraud types, including ATO, TOA, PTO, ID Theft, ACH.
  • Applied advanced fraud detection tools to trace patterns and secure affected accounts.
  • Managed inbound disputes regarding compromised accounts and unauthorised transactions.
  • Conducted thorough investigations utilising transaction history and behavioural analysis.
  • Communicated investigation outcomes clearly to customers while guiding them through recovery processes.
  • Coached team members on new workflows to enhance operational efficiency.


Fraud and Claims Operation Representative

Wells Fargo International Solutions Pvt Ltd
01.2015 - 01.2019
  • Handled the management of fraud transaction inquiries and financial reconciliations.
  • Analyzed chargeback trends to recommend payment process enhancements.
  • Sought opportunities to deepen understanding of payment industry trends and chargeback tactics.
  • Advised merchants on best practices to reduce the risk of receiving chargeback claims.
  • Oversaw day-to-day operations, coordinating activities across multiple teams.
  • Reduced inventory levels by 25% using best practices in management.
  • Elevated claims quality by 30% through quality control measures.
  • Processed more than 60 claims each day with complete accuracy.
  • Ensured meticulous record-keeping of KYC to support flawless financial audit outcomes.
  • Directed fraud investigations to reduce fraudulent claims.

Operations Executive

Hitachi Payments and Services Pvt Ltd
01.2018 - 01.2019
  • Prepared detailed reports on ATM downtime, aiding in preventive measures.
  • Maintained cash balance reports of 900 ATMs.
  • Prepared and presented day-to-day reconciliation reports to bank.
  • Achieved Zero Downtime and timely cash replenishment to ensure uninterrupted service.
  • Facilitated smoother user experience by troubleshooting common card issues at ATMs.
  • Conducted routine audits, maintaining compliance with bank regulations.
  • Maintained high security standards by monitoring CCTV footage regularly.
  • Identified discrepancies for correction in ATM balance sheet.

Education

B.Com - Commerce

Mohammed sathak college of arts and science
Chennai, Tamil Nadu
07.2015 - 03.2018

Skills

  • Team leadership and management
  • Risk and compliance oversight
  • KYC and AML expertise
  • Lexis Nexis, World-check, and Experian proficiency
  • CFT and sanctions screening
  • Fraud prevention strategies
  • Transaction monitoring
  • Card fraud operations
  • Fraud detection techniques
  • Chargeback management
  • Post-event investigation procedures
  • Payment gateway management
  • Time management skills
  • Banking law and regulations knowledge
  • Microsoft Office proficiency
  • Banking operations expertise
  • Cash management and reconciliation strategies
  • Customer service excellence

Certification

  • Risk and compliance management
  • Anti money laundering (AML/CFT)

Awards and Accomplishment

  • Quality Champion Award for the year 2021. Maintained 100% quality.
  • Productivity Champion Award for the year 2023. Reduced overall ageing cases.
  • Great Minds Award 2024. Enhancing business development ideas.

Timeline

Senior Fraud analyst

PWC
02.2025 - 06.2025

Operations Executive

Hitachi Payments and Services Pvt Ltd
01.2018 - 01.2019

B.Com - Commerce

Mohammed sathak college of arts and science
07.2015 - 03.2018

Fraud and Claims Operation Representative

Wells Fargo International Solutions Pvt Ltd
01.2015 - 01.2019

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Irshad Ullah Baig