Experienced IT professional with expertise in iPad, iPhone and technical support, asset management, and tele-support. Proven project management for major pharmaceuticals, proficient in SOTI Mobicontrol & VMware MDM, committed to strict ticketing, patch management, and meeting internal SLAs with quality service.
Hi, I’m
Abhijeet Chandurkar
Mobile Device Management Administrator
Mumbai,MAHARASTRA
Summary
Overview
3
years of professional experience
5
Certifications
3
Language
Work History
Team Computers Pvt Ltd
MDM Support Engineer
08.2022 - Current
Job overview
- iPad support, Technical support, Asset Management, Tele-Support, Help Desk
- Implemented technical solutions to solve customer issues and increase satisfaction. Provide Support to More than 10,000 Users In India Single Handed. Managing Project of 2 Pharma Giant Zydus & Cadila Helthcare, Emcure Pharmaceuticals.
- Also Engaged in Device Configuration of iPads, iPhones & Android Devices of Projects Like Lupin Ltd., Asian Paints, Barclays, Wurth, Indoco Remedies, Pfizer, OTIS, Facebook (Meta).
- 1.Set-up, Managing and implementation of SOTI Mobicontrol MDM
2. Administrator of MDM SOTI Mobicontrol (For Zydus Health Care & Emcure Pharma Project)
3. Mobile device enrolment and removal in MDM system Logging tickets with MDM for any product issues and coordination till resolution. Coordination with Mobile device vendor in case of any device related issue. Troubleshooting issues related MDM agent on mobile device. Periodical review of tickets
4. Good technical troubleshooting, interpersonal skills.
5. Provide Tier 2 support for MDM server related issues as required.
6. Creation of Configuration Profile, Pre- stage Enrollment, Restriction Profile
7. Troubleshooting and implementing, the solution for global infrastructure.
8. Providing End to End Support Include Inventory Management, New Joiner, Resigned Users.Having Good Knowledge of MS- Excel, Word.
9. Generation Of Data from MDM, Checking of Command Logs
10. remote monitoring and configuration of iPads
11. logging and tracking of Tickets for Device related issue with Apple Support Team at International level
12. Backup and restoration of iOS Devices and data.
13. Single Handedly Manage the Entire Project
14. configuration and implementation of enterprise device group policies, Installation of Application on Remote Devices, Pushing Profiles, Message remotely by using MDM
15. ability to remotely delete or wipe Mobile Devices and delete specific files, Block the lost Devices
16. ability to whitelist and blacklist Applications URLs, websites, etc.; Having Strong Command on Apple Business Manager
17. encrypting system level communications and messages between the Device Management System and the Devices.
18. Strict Adherence to use of the ticketing system for All incidents, changes and problems
19. Execute Monthly patch management research, reports and Implementation on system Infrastructure
20. good product and domain knowledge, capable of planning and executing critical tasks
independently, Strong trouble shooting skills.
21. Assisting department telephone coordinators and resolving Skype incidents and requests
22. Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.
SRSG Broadcast (India) Pvt Ltd
Help Desk Executive
11.2021 - 07.2022
Job overview
- Asset Management, Tele-Support, Help Desk.
- Recruited, trained and supported help desk technicians and representatives.
- Responded promptly to incoming sales leads and requests for technical support.
- Managing and implementation of VMware Airwatch.
- Mobile device enrolment. system Logging tickets with MDM for any product issues and coordination till resolution.
- Handling Project Name Cipla.
- Basic Troubleshooting at L1 level
- Managing Inventory of More than 11,000 Users' Devices
- Restoration, Wipe, Configuration of iOS Devices
- Dispatch of Devices to User and Customer as per requirement
- Smoothly Handle and Completion on 2000 Devices Replacement with assigned user at Nation wide Different Location
NewsHelpline
YouTube Editor
08.2018 - 02.2019
Job overview
- Promo, Trailer Promotion on YouTube, Voice Over, Sound, Special Effects, Final Cut Pro (FCP).
LIC Of India
Assistant / Trainee
01.2015 - 01.2016
Job overview
- Documentation, Taking Follow-Up, Maintaining Dues
Education
K.G.Mittal College
B Com
01.2015
University Overview
Grade: CGPA:4.3/7
Gokhale College
Senior Secondary
01.2013
University Overview
Grade: Percentage:64%
Vidya Bhushan High School
Secondary
01.2013 - 01.2013
University Overview
Grade: Percentage:72%
Skills
Critical ThinkingLeadership SkillsSocial Media Skills
Easy Adaptability
Email & Messaging
Chat GPT & Other AI Tools
Analyzing Problem and Create Resolution
Interests
Star Gazing
Hiking
Visiting Places
Music
Volunteer Experience
Volunteer Experience
- Organising Meeting
- Contribute in Social Work: Blood Donation, Swachhta Abhiyan
- Planning Trips
Certification
Jamf Certified Associate - Jamf Pro
Jamf Certified Associate:100, Samsung Knox Associate & Professional, Android Enterprise Professional
Jamf Certified Associate:100, Samsung Knox Associate & Professional, Android Enterprise Professional
I am a Jamf Certified Associate with expertise in managing Apple devices through the Jamf platform. Additionally, I hold certifications as a Samsung Knox Associate and Professional, showcasing my proficiency in securing and managing Samsung devices. As an Android Enterprise Professional, I excel in deploying and managing Android devices in enterprise environments.
Timeline
Jamf Certified Associate - Jamf Pro
01-2024
Android Enterprise Professional
08-2023
Samsung Knox Professional
06-2023
Android Enterprise Associate
05-2023
Samsung Knox Associate
04-2023
MDM Support Engineer
Team Computers Pvt Ltd
08.2022 - Current
Help Desk Executive
SRSG Broadcast (India) Pvt Ltd
11.2021 - 07.2022
YouTube Editor
NewsHelpline
08.2018 - 02.2019
Assistant / Trainee
LIC Of India
01.2015 - 01.2016
K.G.Mittal College
B Com
01.2015
Gokhale College
Senior Secondary
01.2013
Vidya Bhushan High School
Secondary
01.2013 - 01.2013