Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

Abhijeet Lokare

Pune

Summary

Seeking a highly dynamic and challenging position in an organization, where I can have the opportunity to learn and prove my skills and have the opportunity to develop in-depth knowledge of the Technology skills development life cycle. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

10
10
years of professional experience

Work History

Teal Lead

Tech Mahindra
01.2019 - 01.2024
  • Worked as team leader for Back office for email and chat process
  • Handled the appellate escalation related emails and queries
  • Manage the 7 to 10 people team of experienced employees
  • Deliver the target and KPI’s which set by management
  • Manage the shrinkage and Attrition to avoid the disturbance in process
  • Handled the high escalation emails and help to executive to resolve the issue to avoid further escalations from other management
  • Develop and implemented new policies and procedures to improve team productivity and efficiency
  • Analyzed process and identify areas for improvement
  • Communicated and coordinated with multiple departments including customer service to improve the process.

customer associate

Tech Mahindra
01.2014 - 01.2015
  • Provide end to end resolution via e-mail if necessary also call
  • Worked in friendly environment in Tech Mahindra.

Education

Bachelor in Computer Science -

DR.Babasaheb Ambedkar Marathwada University
01.2012

12th Science -

01.2009

SSC -

01.2005

Skills

  • Team supervision
  • Process improvement
  • Client support
  • Self-motivated
  • Process implementation
  • Performance monitoring
  • Performance Improvement
  • Regulatory Compliance

Personal Information

  • Father's Name: Gulchandra
  • Date of Birth: 01/20/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

English, Hindi, Marathi

Hobbies and Interests

Learning New Skills, Reading

Disclaimer

I hereby declare that all information mentioned above is true to the best of my knowledge.

Timeline

Teal Lead

Tech Mahindra
01.2019 - 01.2024

customer associate

Tech Mahindra
01.2014 - 01.2015

Bachelor in Computer Science -

DR.Babasaheb Ambedkar Marathwada University

12th Science -

SSC -

Abhijeet Lokare