Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhijeet Page

Pune

Summary

With a proven track record in team leadership and operations management, I excel in guiding diverse teams to success through strategic planning, effective communication, and fostering a collaborative work environment. My strong analytical skills and commitment to continuous improvement empower me to drive efficiency and achieve outstanding results in challenging environments.

Overview

12
12
years of professional experience

Work History

Business Process Lead

TCS
Pune
08.2022 - Current
  • Lead a team of 18 members, providing guidance, support, and performance feedback to ensure the team meets and exceeds operational goals.
  • Conduct daily onshore calls to align team activities with client expectations, address concerns, and ensure seamless communication.
  • Monitor and manage team performance to ensure adherence to turnaround times (TAT) for all processes, implementing corrective actions as necessary to meet targets.
  • Develop and maintain detailed reports on team performance, identifying areas for improvement and implementing strategic initiatives to drive productivity.
  • Facilitate training sessions and workshops to enhance team members' skills and knowledge in the commercial insurance domain.
  • Foster a collaborative and inclusive team environment, promoting open communication and a shared commitment to excellence.
  • Implemented quality control measures throughout the entire process cycle.

Senior Insurance Operations Specialist

Allianz
Pune
02.2019 - 08.2022
  • Lead and manage a team to perform root cause analysis (RCA), identifying and addressing process inefficiencies and errors, and implementing corrective actions for continuous improvement.
  • Formed and led a team to reconcile data from a legacy system to the Cube system, ensuring data accuracy and integrity during the transition.
  • Initiated work with the Mid-Corp region, managing the highest number of locations, and subsequently took on the responsibility of handling the Entertainment team.
  • Team worked on LOB for Rating and Issuing Property, General Liability, Worker Compensation, Auto, Inland Marine and Crime of business.

Senior Associate in the Operations

Jardine Llyod Thompson
Pune
11.2015 - 09.2018
  • Implemented a process improvement for the Hitachi client, reducing the Full-Time Equivalent (FTE) requirement from 7 FTEs to 3 FTEs within the first 15 days, and further optimized to complete the process within 7 days.
  • Responsibilities were to do work allocation, share team updates, RCA, Support on queries, Handle Rush cases and Escalation cases.
  • Acted as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
  • Supported the team lead in managing daily operations and stepping in during their absence to maintain workflow continuity.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Maintained accurate records and documentation, contributing to the overall efficiency of the team.

Senior Associate

WNS
Pune
07.2013 - 11.2015
  • Accurately entered user data and bank account information into appropriate fields on user forms, ensuring data integrity and compliance.
  • Responsibility to verify and correct Insurance forms which is part of data processing and prepared by my peers
  • To understand client’s requirement and as per client request
  • To verify funds transfer on paper and clients account is done efficiently
  • Work in high alert, critical and complex situations where a single mistake can affect on revenue of organization.
  • Oversaw quality assurance for the team, ensuring all processes and outputs met established standards and compliance requirements.

Associate

Wipro
Pune
04.2012 - 02.2013
  • Offer prompt and courteous assistance to customers inquiring about credit card products, services, and transactions via chat.
  • Address customer queries regarding billing statements, payments, fees, and disputes, aiming for first-contact resolution.
  • I developed ability to solve various client issues and treat well to client with high displeasure
  • Appreciation and Award: I achieved title of Top Performer for three months in row and also achieved a quarterly reward
  • Received accolades from US clients for my exceptional work performance and outcomes.

Education

Bachelor in Commerce -

Dr D Y Patil college
03.2012

Commerce -

Dr D Y Patil ACS College
03.2009

Pragati English School
03.2006

Skills

  • Team Leadership
  • Task Allocation
  • TAT Analysis
  • Daily Team Huddles
  • Root Cause Analysis (RCA)
  • Onshore Huddle Calls
  • Process Improvement
  • Performance Monitoring
  • Problem Solving
  • Microsoft excel
  • People Management
  • Reporting

Timeline

Business Process Lead

TCS
08.2022 - Current

Senior Insurance Operations Specialist

Allianz
02.2019 - 08.2022

Senior Associate in the Operations

Jardine Llyod Thompson
11.2015 - 09.2018

Senior Associate

WNS
07.2013 - 11.2015

Associate

Wipro
04.2012 - 02.2013

Bachelor in Commerce -

Dr D Y Patil college

Commerce -

Dr D Y Patil ACS College

Pragati English School

Similar Profiles

CREATE PROFILE
Abhijeet Page