Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Abhijeet Panigrahi

Abhijeet Panigrahi

Bengaluru

Summary

Highly skilled Salesforce Administrator and Technical Support Specialist with over 2.7 years of experience in managing CRM platforms, optimizing sales processes, and implementing cloud solutions. Proven ability to leverage Salesforce features to improve business operations and customer relationships, adept at troubleshooting issues, performing root cause analysis. Passionate about using data-driven insights to enhance sales strategies. Eager to bring my expertise in Salesforce administration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Accenture
Bengaluru
01.2022 - Current
  • Managed daily incoming issues related to Salesforce and other internal applications, resolving them within the given SLA.
  • Worked on tickets without any escalation and SLA breach.
  • Have experience on testing and deploying using Copado.
  • Provided technical and functional support to internal users, ensuring effective utilization of Salesforce and other technology resources.
  • Provided immediate response and on-call support for urgent and complex customer inquiries, ensuring prompt resolution of critical issues.
  • Successfully implemented automation solutions that reduced manual processes and improved system efficiency.

Education

Bachelor of Technology -

Silicon Institute of technology
Bhubaneswar, Odisha

Skills

  • Salesforce Administration & Configuration
  • Root Cause Analysis & Troubleshooting
  • SQL and SoQL
  • APEX
  • Copado
  • HTML
  • Dataloader
  • GitHub
  • RPA

Certification

  • Salesforce Administrator
  • Salesforce Platform App Builder
  • AutoRabit
  • Conga

Languages

  • English
  • Hindi
  • Odia

Timeline

Salesforce Administrator

Accenture
01.2022 - Current

Bachelor of Technology -

Silicon Institute of technology
Abhijeet Panigrahi