Abhijeet Pradeep Jagdhane
Senior Software Engineer
Pune
Summary
Accomplished Senior Software Engineer with a proven track record at HCL Tech. Successfully enhanced credit evaluation processes and significantly reduced fraud through advanced SQL analysis and real-time monitoring. Demonstrated excellence in technical support and troubleshooting across diverse environments. Showcasing exceptional interpersonal communication skills and a keen ability to implement innovative solutions.
Overview
7
7
years of professional experience
39
39
years of post-secondary education
Work History
SENIOR SOFTWARE ENGINEER
HCL Tech
Pune
01.2024 - 12.2024
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity
- Developed SQL scripts to extract data for reporting and analysis
- Learned duties for various positions and provide backup at key times
- Proven ability to learn quickly and adapt to new situations.
- Generate regular reports on transaction volumes, success rates, and failure rates.
- Assist in the implementation of new technologies related to credit systems.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
SENIOR SOFTWARE ENGINEER
CompuCom
Pune
12.2021 - 12.2023
- Excellence in handling and troubleshooting the Authorization, Reconciliation & Settlement processes
- Generate regular reports on transaction volumes, success rates, and failure rates
- Monitor transactions in real-time to detect anomalies and potential fraud
- Ensure the payment gateway is operational and available 24/7
- Set up alerts for specific error codes or thresholds to enable quick responses
- Assist in the implementation of new technologies related to credit systems
- Provide active support during weekends to keep business requirements sturdy
SUPPORT CONSULTANT
Allscripts Healthcare IT Solutions
Pune
12.2018 - 12.2021
- Interfaced with Physicians and Hospitals in the US, to diagnose problems and implement configuration requirement and solutions.
- Used ServiceNow to track, maintain and update tickets.
- Conducted and supported implementation of delivery with clients and internal department.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Maintained detailed records of all support interactions, enabling accurate reporting and informed decision making.
SENIOR ASSOCIATE
Tech Mahindra Business Services
Pune
01.2018 - 12.2018
- Providing 24*7 customer service for UK based customers
- Help the customers with technical issues with their handsets and network connections.
- Trained and supported new team members, maintaining culture of collaboration.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Taking escalations from customers complaining about the network issues and providing them options to improve the network on their phones.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Increased customer service success rates by quickly resolving issues.
Education
PGDM - Information Technology
MIT School of Distance Education
Pune 04.2001 - 07.2024
Bachelors - Computer Applications
Ahmednagar College
Ahmednagar 04.2001 - 06.2017
Skills
Technical Support
Troubleshooting
Application Support
Microsoft SQL Server
Windows Servers
Linux Environment
JIRA
Interpersonal Communication
Technical support escalations
Technical analysis
Disclaimer
I hereby declare that the details furnished above are true to my knowledge and I promise to bear the full responsibility if any of the above mentioned information is wrong.
Timeline
SENIOR SOFTWARE ENGINEER
HCL Tech
01.2024 - 12.2024
SENIOR SOFTWARE ENGINEER
CompuCom
12.2021 - 12.2023
SUPPORT CONSULTANT
Allscripts Healthcare IT Solutions
12.2018 - 12.2021
SENIOR ASSOCIATE
Tech Mahindra Business Services
01.2018 - 12.2018
PGDM - Information Technology
MIT School of Distance Education
04.2001 - 07.2024
Bachelors - Computer Applications
Ahmednagar College
04.2001 - 06.2017