Abhijeet R Chitwar

• Spearheaded the integration of Salesforce with MuleSoft, enabling seamless, secure data exchange between CRM and external enterprise systems, significantly enhancing workflow efficiency and data reliability.
• Customized Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and declarative tools to support evolving business needs and tightly coupled integrations.
• Designed and deployed scalable MuleSoft APIs for real-time and batch data integration with Salesforce and legacy systems, including IBM i (AS/400).
• Built responsive, modular user interfaces with LWC to improve user experience and support integrated business processes.
• Conducted risk assessments and implemented mitigation strategies to ensure uninterrupted and secure data flow during integration deployments.
• Successfully managed multiple parallel integration and customization projects, consistently meeting deadlines and budget requirements.
• Collaborated closely with cross-functional teams and stakeholders to gather technical and business requirements and deliver robust, tailored solutions.
• Ensured high levels of client satisfaction by proactively resolving integration issues and maintaining stable, high-performance system operations.

• Administered Salesforce environments by managing user roles, profiles, and permission sets to maintain secure, compliant access control.
• Designed and maintained custom components using Lightning Web Components (LWC), enhancing user experience and aligning with business process requirements.
• Wrote and optimized SOQL queries to support high-performance data retrieval for reports, dashboards, and custom business logic.
• Executed key administrative tasks, including object configuration, automation through Flows and Process Builder, and environment setup for development and testing.
• Collaborated with development and QA teams to ensure smooth deployment of features, integrations, and updates across Salesforce environments.
• Implemented continuous improvement initiatives that resulted in increased efficiencies and reduced waste in manufacturing processes.

• Delivered multiple Salesforce projects involving administration, Lightning Web Components (LWC), and deep customization to meet evolving business requirements.
• Translated business needs into clear technical specifications and task plans, supported by comprehensive documentation.
• Designed and implemented scalable, maintainable application architectures using Salesforce-native tools and industry best practices.
• Generated daily execution and status reports to track progress, manage risks, and maintain stakeholder transparency.
• Developed and optimized data models, including custom objects and relationships, to support complex, data-driven functionality.
• Delegated tasks to team members with well-defined requirements and documentation to ensure smooth execution.
• Conducted detailed task reviews to ensure completeness, accuracy, and alignment with both functional and technical objectives.
• Mentored junior developers, promoting a collaborative culture and fostering continuous growth across the team.
• Increased customer satisfaction ratings by improving technical support response times via streamlined ticketing process.
• Developed technical requirement documentation for new software products.
• Coordinated secure system access of users to various department systems and platforms.
• Implemented and maintained technology and software budget.
• Managed approximately 15 incoming calls, emails and faxes per day from customers

Salesforce Administrator Responsibilities:

• Analyzed business requirements and user scenarios to configure Salesforce solutions that aligned with organizational objectives.
• Managed and maintained Salesforce modules, including custom objects, fields, workflows, and validation rules across the full application lifecycle.
• Designed and implemented structured file and data management processes, ensuring data integrity through import/export operations and deduplication strategies.
• Generated execution and daily status reports to communicate progress, track milestones, and maintain stakeholder alignment.
• Performed system testing and validation to ensure reliability, performance, and compliance with functional requirements.

Additional Technical Experience (Non-Salesforce):

• Developed responsive, cross-browser-compatible websites using HTML, CSS, JavaScript, jQuery, React, PHP, and Java .
• Translated design mockups into interactive, front-end solutions leveraging HTML, JavaScript, AJAX, and JSON for dynamic content rendering and API integration.

• Analyzed business requirements and user scenarios to define technical specifications and guide implementation.
• Contributed to the development and enhancement of various application modules across the project lifecycle.
• Worked with relational databases to design structures, manage data, and support backend functionality.
• Planned and executed website development, transforming design mockups into responsive, interactive user interfaces using HTML, JavaScript, AJAX, and JSON.
• Developed websites using HTML, CSS, JavaScript, and jQuery, ensuring cross-browser compatibility and a consistent user experience
• Delivered user support to clients to train, educate and answer questions.