Abhijeet Sarkar
Bacheli
Summary
Talented professional with 18 months experience in service based industry; knowledgeable about completing work under tight deadlines and with a good attention to detail. Skilled in handling and prioritizing simultaneous tasks. In-depth knowledge of customer support excellence and resolution.
Overview
1
1
year of professional experience
Work History
Business Support Executive
Teleperformance
Jaipur
11.2022 - 05.2024
- Provided customer service by responding to e-mails and chat related to Dispute inquiries providing real time resolution in a timely manner
- Gathered customer feedback and reported it to management for further action
- Maintained up-to-date knowledge of process and adherence
- Investigated customer complaints and provided solutions within acceptable time frames
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Resolved customer issues and queries promptly, achieving an exemplary average resolution time
Education
BBA -
Bilaspur University
Bilaspur06-2022
Skills
- Customer service excellence
- Effective communication skills
- Proven Problem Solving
- Real-Time Decision Making
- Process Improvement Ideas
- Training and mentoring
- Subject Matter Expert
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Affiliations
- Assisted team members with complex queries and provided guidance on process adherence
- Supported Team Lead with daily team management tasks, including performance tracking and reporting
- Conducted training sessions for new hires and existing staff to improve overall team and competency
- Collaborated with management to identify areas for process improvement and implement effective solutions
- Over a year awarded with Subject Matter Expert for the team and helping and guiding the team realtime apart from my core deliverables
Timeline
Business Support Executive
Teleperformance
11.2022 - 05.2024
BBA -
Bilaspur University
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