Akshay Dubey
Jabalpur
Summary
Dynamic Business Development and Customer Support Executive with proven expertise at Byju's India Pvt. Ltd. Proficient in lead generation strategies and customer service excellence, successfully increased lead volume through targeted campaigns while resolving complex customer queries, enhancing overall client satisfaction and driving business growth.
Overview
1
1
year of professional experience
Work History
Business Development & Customer Support Executive
Byju's India Pvt. Ltd. (Deputed by Quess corp Pvt. Ltd.)
Jabalpur
11.2021 - 08.2022
- Identified and researched opportunities in new and existing markets.
- Prepared and delivered pitches and presentations to potential clients.
- Implemented lead generation strategies, increasing lead volume through targeted marketing campaigns.
- Utilized CRM tools to track leads and monitor progress through sales funnel.
- Represented Byju's at local BTL promotional events, engaging clients to generate leads.
- Collaborated with team members to acquire new clients and expand business operations.
- Leveraged networks and market analysis to find and qualify new sales prospects.
- Provided regular reports on lead generation performance to guide strategic decisions.
- Resolved customer issues in a timely manner.
- Developed strategies to improve customer service experience.
- Collaborated with colleagues to resolve complex customer queries.
- Performed troubleshooting on technical problems.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with other departments to ensure timely resolution of customer requests.
Education
MBA -
Rani Durgavati University
Jabalpur, M.P., India06.2023
PGDCA -
Makhanlal Chaturvedi University
Jabalpur, M.P., India06.2019
B.COM -
Rani Durgavati University
Jabalpur, M.P., India06.2018
Skills
- CRM software proficiency
- Customer service excellence
- Lead generation strategies
- Client acquisition tactics
- Customer engagement techniques
- Business development skills
- Management expertise
- Complaint resolution methods
- Sales funnel tracking
Projects
Maruti cars in the Jabalpur region (04/2021 - 05/2021)
- Conduct research on the market potential for Maruti automobiles in the Jabalpur region
- engaging with individuals who currently own Maruti vehicles or intend to buy them, collecting their responses and feedback, and acquiring data for record-keeping purposes
Central Bank of India (04/2022 - 05/2022)
- The objective of this project was to analyze the banking products and services at the Central Bank of India
Timeline
Business Development & Customer Support Executive
Byju's India Pvt. Ltd. (Deputed by Quess corp Pvt. Ltd.)
11.2021 - 08.2022
MBA -
Rani Durgavati University
PGDCA -
Makhanlal Chaturvedi University
B.COM -
Rani Durgavati University
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