Abhijiit Sharma

Katlicherra

Summary

Proven track record at Bandhan Bank, leveraging strong empathy and CRM software expertise to elevate customer satisfaction and brand loyalty. Excelled in transforming challenges into opportunities, achieving remarkable client trust and referrals through exceptional communication and problem-solving skills.

Overview

years of professional experience

Certification

Work History

Customer Executive

Bandhan Bank

10.2016 - Current

Enhanced brand loyalty by providing exceptional customer service through active listening and problem solving.
Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Exceeded client expectations through the consistent delivery of exceptional support, leading to increased trust in the brand and positive word-of-mouth referrals.

Education

BA Pass - Bachelor of Arts

SK ROY COLLEGE

Katlicherra

05.2013

Skills

Strong empathy
Exceptional communication
Goal-oriented mindset

Effective negotiation
CRM Software Usage
Customer Support

Certification

Diploma in hardware networking ( N+, A+, CCNA, )

Languages

English

Advanced (C1)

Bengali

Bilingual or Proficient (C2)

Hindi