ABHIJIT BHAVE
Gandhinagar
Summary
Resourceful and Highly motivated System analyst with deep understanding of domain knowledge and strong foundation in communication. Skilled in analyzing complex systems, identifying errors and resolving them to bring desired results. Proficient in Problem solving and bridging the Gap between Operations team and Customer through clear and concise communication. Adept at using excel, power BI and AI tools like Chat GPT and Gemini to perform Data cleaning, Data transformation and improve overall efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior System Analyst
NEXTGEN CLEARING
Ahmedabad
01.2022 - Current
- Utilize advanced Excel functions and macros to analyze and manipulate data for tariff configuration.
- Implement tariffs as per customer's request and move it into production environment.
- Conduct Quality Analysis on implemented file and identify errors and areas of improvement and correct it to enhance overall efficiency and reliability.
- Administer the OTRS (Open Ticket Request System) platform, overseeing ticket creation, quality analysis, and resolution processes while adhering to Service Level Agreements (SLA's)
- Manage communication with customer support team via email, ensuring timely responses and resolution of inquiries or issues related to system functionality or support thus ensuring customer satisfaction.
- Analyze new customer's data during migration and communicate with them in order to resolve queries and ensure smooth and efficient migration.
Education
BACHELOR'S OF ENGINEERING - ELECTRONICS AND COMMUNICATION ENGINEERING
SAL INSTITUTE OF TECH AND ENGG RESEARCH (GTU)
Ahmedabad, GJ07-2021
HIGHER SECONDARY - SCIENCE
ST XAVIER'S HIGH SCHOOL
GANDHINAGAR04-2017
Skills
Technical Skills
Excel:
- Pivot tables and Pivot Charts
- Advance Formulas (INDEX-MATCH, X-LOOKUP, IFS)
- Conditional Formatting and Data Validation
- VBA and MACROS
SQL:
- Selecting and retrieving data from databases using SELECT statements
- Grouping data and applying conditions to groups
POWER BI:
- Data Transformation using power query
- Data Visualization
PROMPT ENGINEERING:
- Design and develop prompts for various tasks like text generation, Data analysis
AI TOOLS:
- CHAT GPT AND GEMINI
NON TECHNICAL SKILLS:
- Excellent Communication Skills to collaborate with Stake Holders and deliver successful projects
- Ability to perform in dynamic environment
- Data analysis to identify trends and optimize marketing campaigns
- Problem-solving skills to develop innovative solutions
- Critical thinking to evaluate complex issues and make informed decisions
Affiliations
- Trekking Instructor at Invincible NGO
- Marathon Runner
- Ex-NCC Cadet holding Cadet Warrant Officer Rank
- International Karate player holding Brown belt
Accomplishments
- 3rd All India Rank in Drill competition in NCC
- Gold Medalist in International Karate Tournament
- Finished 10km and 21 km marathon in Mumbai and Delhi
- Secured "A" Grade in NCC C Certificate
Languages
Marathi
First Language
English
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
LinkedIN Learning
- “Excel and ChatGPT: Data Analysis Power Tips” https://lnkd.in/dx9XcPw4
- "Prompt Engineering: How to Talk to the AIs" https://lnkd.in/dvyNaNmz
- "Introduction to Prompt Engineering for Generative AI" https://lnkd.in/dMeD8PTc
- “Excel: Macros and VBA for Beginners” https://lnkd.in/dspEcCnc
- “Operational Excellence Foundations”
- "Business Analysis: Essential Tools and Techniques"
- “Scrum: The Basics” https://lnkd.in/dSXkbpCP
Skill Nation
- Basic to Advance Microsoft Excel ID: 2D08BCDC07F1-2D0B04ED5CE7-83A1EF6145
- Basic to Advance Power BI for Business Intelligence ID : 2D0B04FBDF5C-2D0B04EDAB6A-83A1EF6145
Timeline
Senior System Analyst
NEXTGEN CLEARING
01.2022 - Current
BACHELOR'S OF ENGINEERING - ELECTRONICS AND COMMUNICATION ENGINEERING
SAL INSTITUTE OF TECH AND ENGG RESEARCH (GTU)
HIGHER SECONDARY - SCIENCE
ST XAVIER'S HIGH SCHOOL
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