Ashwini SB

• Responsible for post sales queries from both internal and external customers.
• Order Tracking & Fulfillment – Monitor order status from placement to delivery, ensuring on-time completion and resolving bottlenecks.
• Inventory & Allocation Coordination – Collaborate with supply chain, logistics, and warehouse teams to manage stock allocation and avoid back orders.
• Returns & Refunds Management – Handle product returns, process refunds, and ensure timely issuance of credits in line with SLA.
• Issue Resolution – Investigate and resolve discrepancies, order delays, or escalations quickly to maintain customer satisfaction.
• Process Improvement – Identify gaps in the order management workflow and contribute to automation or efficiency initiatives.
• Cross-Functional Collaboration – Work with sales, finance, operations, and compliance teams to ensure seamless order flow.
• Mentored junior analysts - fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Acquired cross-training in multiple business functions to support organizational priorities and improve flexibility.

Projects Handled in Role

Project 1: CRE (Credit, Return & Exchange)

Managed the CRE Streamliner project as primary SPOC, driving process simplification and timely milestone completion.

Project 2: Australia Remediation Program

Led the Australia and New Zealand remediation program, ensuring compliance, timely issue resolution, and minimal business disruption.