Mehak Vashistha
Gurugram
Summary
Self-motivated professional with a strong work ethic and a focus on efficiency and accuracy. Skilled in Customer Relationship Management (CRM), Accounts Receivable, strategy development, financial analysis, and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Analyst
Accenture
12.2020 - Current
- Working as a Senior Analyst for the Collections department
- Working for B2B segment as a collector
- Handling Different Business Units portfolio
- Maintaining Database in Sage and detailed Account summary in CRM
- Usage of Advanced Excel for Daily Publish of multiple reports
- Handling Client queries via calls, emails and Customer Query portal
- Analyzing the accounts to discover discrepancies and resolve all variances promptly
- Resolving disputes and discrepancies on timely manners
- Handling Client calls on Weekly basis
- Working on client requests on priorities
- Focus on reducing DSO
- Working for Pricing Data Management
- Enter Pricing in the system (SAP) as per requests received from client.
Process Developer
Genpact India Private Limited
- 07.2018
- Worked as a Process Developer under OTC (Order to Cash) for Accounts Receivable (AR) department
- Worked for B2B segment for a US based Food Company
- Maintained Database in SAP and detailed Account summary in CRM
- Usage of Advanced Excel for Daily Publish of aging/collection report
- Handled Client queries via calls & emails
- Analyzed the accounts to discover discrepancies and resolve all variances promptly.
Aegis Ltd
- Resolving customer queries regarding network, billing and roaming related concerns
- Meeting daily targets of resolving customer’s concerns via calls and emails
- Reconciliation of payments made by customers
- Being a nodal officer we need to handle premium customers.
Education
B.com -
Delhi University SOL
01.2015
Intermediate: C.B.S.E (Commerce) -
Nava Hind Sen. Sec Girls School
01.2009
Matriculation: C.B.S.E -
Nava Hind Sen. Sec Girls School
01.2007
Skills
- B2B Collections
- AR Aging Analysis
- Microsoft Office
- Client Handling
- Customer Handling
- Master Data Management (Pricing Data Management)
- Client management
- Advanced Excel
- Performance monitoring
- Client Relationship Management
- Report Preparation
Language
English, Hindi
Personal Information
- Date of Birth: 09/18/91
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Analyst
Accenture
12.2020 - Current
Process Developer
Genpact India Private Limited
- 07.2018
Aegis Ltd
B.com -
Delhi University SOL
Intermediate: C.B.S.E (Commerce) -
Nava Hind Sen. Sec Girls School
Matriculation: C.B.S.E -
Nava Hind Sen. Sec Girls School