Summary
Overview
Work History
Education
Skills
Language
Personal Information
Timeline
Generic

Mehak Vashistha

Gurugram

Summary

Self-motivated professional with a strong work ethic and a focus on efficiency and accuracy. Skilled in Customer Relationship Management (CRM), Accounts Receivable, strategy development, financial analysis, and effective communication.

Overview

4
4
years of professional experience

Work History

Senior Analyst

Accenture
12.2020 - Current
  • Working as a Senior Analyst for the Collections department
  • Working for B2B segment as a collector
  • Handling Different Business Units portfolio
  • Maintaining Database in Sage and detailed Account summary in CRM
  • Usage of Advanced Excel for Daily Publish of multiple reports
  • Handling Client queries via calls, emails and Customer Query portal
  • Analyzing the accounts to discover discrepancies and resolve all variances promptly
  • Resolving disputes and discrepancies on timely manners
  • Handling Client calls on Weekly basis
  • Working on client requests on priorities
  • Focus on reducing DSO
  • Working for Pricing Data Management
  • Enter Pricing in the system (SAP) as per requests received from client.

Process Developer

Genpact India Private Limited
- 07.2018
  • Worked as a Process Developer under OTC (Order to Cash) for Accounts Receivable (AR) department
  • Worked for B2B segment for a US based Food Company
  • Maintained Database in SAP and detailed Account summary in CRM
  • Usage of Advanced Excel for Daily Publish of aging/collection report
  • Handled Client queries via calls & emails
  • Analyzed the accounts to discover discrepancies and resolve all variances promptly.

Aegis Ltd
  • Resolving customer queries regarding network, billing and roaming related concerns
  • Meeting daily targets of resolving customer’s concerns via calls and emails
  • Reconciliation of payments made by customers
  • Being a nodal officer we need to handle premium customers.

Education

B.com -

Delhi University SOL
01.2015

Intermediate: C.B.S.E (Commerce) -

Nava Hind Sen. Sec Girls School
01.2009

Matriculation: C.B.S.E -

Nava Hind Sen. Sec Girls School
01.2007

Skills

  • B2B Collections
  • AR Aging Analysis
  • Microsoft Office
  • Client Handling
  • Customer Handling
  • Master Data Management (Pricing Data Management)
  • Client management
  • Advanced Excel
  • Performance monitoring
  • Client Relationship Management
  • Report Preparation

Language

English, Hindi

Personal Information

  • Date of Birth: 09/18/91
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior Analyst

Accenture
12.2020 - Current

Process Developer

Genpact India Private Limited
- 07.2018

Aegis Ltd

B.com -

Delhi University SOL

Intermediate: C.B.S.E (Commerce) -

Nava Hind Sen. Sec Girls School

Matriculation: C.B.S.E -

Nava Hind Sen. Sec Girls School
Mehak Vashistha