MOHD. FAISAL
Summary
Strategic professional with expertise in SAP, Oracle, Salesforce, and NetSuite, delivering analytical counsel to clients and driving optimized business solutions. Skilled in stakeholder management and collaboration, effectively representing teams and executing critical responsibilities with precision.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Senior Collections Analyst
ChargePoint Inc
08.2025 - Current
- Managed A/R lifecycle and daily collections, implementing process improvements that enhanced recovery rates and decreased aged accounts.
- Facilitated revenue recovery through persistent client engagement, averaging 30 outbound calls daily to resolve past-due balances.
- Increased operational efficiency by analyzing rejection trends and refining internal denial management protocols.
- Coordinated with third-party debt specialists and solicitors to accelerate settlement of high-risk overdue accounts.
- Prioritized collection workflows based on debt size and credit risk assessments to maximize financial returns.
Collections Analyst
Eptura
02.2024 - 05.2025
- Recovered lost revenue by contacting approximately 30 overdue account holders daily.
- Oversaw daily collections and accounts receivable activities, improving processes to reduce aged accounts and maximizing collections.
- Liaised with debt recovery agents and solicitors on outstanding accounts, leading to fewer overdue accounts.
- Analyzed rejection patterns and denials, implementing process improvements to streamline operations.
- Prioritized accounts for collection based on total amount owed and credit reference agency reports.
Senior Collections Associate
Clarivate Analytics
04.2019 - 02.2024
- Managed portfolio of 500 clients using ERP (Oracle) for credit control, resolving overdue balances through daily contact with 40+ clients via calls and emails.
- Achieved monthly debt collection targets, working closely with clients to set up payment plans and assist in difficult situations.
- Collaborated with operations teams to resolve invoice-related issues, facilitating timely collections and consistently achieving debt collection targets.
- Generated and shared reports on past-due customers, developing collection strategies and escalation processes to improve recovery efforts.
- Prepared and updated internal documents, located contact information through internal systems, and withdrew credit limits based on client assessments.
Management Trainee
Genpact
01.2014 - 04.2019
- Managed outstanding receivables using ERP (SAP), releasing credit holders after assessing payment history, credit limits, and AR balances to maintain cash flow.
- Resolved deductions related to terms discrepancy, damages, returns, and other issues, ensuring accurate account reconciliation before month-end.
- Published reports on top past-due customers and coordinated collections strategies, reducing overdue balances and improving cash flow.
- Trained and mentored junior team members in collections procedures, contributing to improved team performance and customer interactions.
- Resolved discrepancies through collaboration with customers, colleagues, and vendors, ensuring smooth service delivery and fostering positive relationships.
Education
MBA - FINANCE
Sir M. Visvesvaraya Institute of Technology
Bengaluru, Karnataka 05.2011 - 05.2013
Bachelor of Commerce (B.Com) - Accountings
Karnataka Arts, Science, and Commerce College
Bidar, Karnataka 05.2008 - 05.2011
12th Grade - Commerce
K.V. No. 2 Air Force Station Hindan
Ghaziabad, Uttar Pradesh 04.2007 - 03.2008
10th Grade -
K.V. No. 2 Air Force Station Hindan
Ghaziabad, Uttar Pradesh 04.2005 - 03.2006
Skills
- B2B Collections
- Credit Control
- Debt Recovery
- Credit Risk
- Reporting
- Process Improvement
- ERP (Oracle, SAP)
- Customer Relations
- Team Leadership
- Onboarding Procedures
Profile Synopsis
- Aspire to attain professional distinction and accelerate career advancement, in alignment with organizational objectives.
- Deliver strategic and analytical counsel to clients, leveraging comprehensive industry expertise.
- Demonstrate exceptional interpersonal and stakeholder management skills, adept at representing teams with professionalism.
- A dynamic and resourceful collaborator with a keen analytical acumen.
- Proficient multitasker, capable of executing critical responsibilities with utmost precision.
- Expertise in SAP, Oracle, Salesforce, and NetSuite, driving optimized and scalable business solutions.
Timeline
Senior Collections Analyst
ChargePoint Inc
08.2025 - Current
Collections Analyst
Eptura
02.2024 - 05.2025
Senior Collections Associate
Clarivate Analytics
04.2019 - 02.2024
Management Trainee
Genpact
01.2014 - 04.2019
MBA - FINANCE
Sir M. Visvesvaraya Institute of Technology
05.2011 - 05.2013
Bachelor of Commerce (B.Com) - Accountings
Karnataka Arts, Science, and Commerce College
05.2008 - 05.2011
12th Grade - Commerce
K.V. No. 2 Air Force Station Hindan
04.2007 - 03.2008
10th Grade -
K.V. No. 2 Air Force Station Hindan
04.2005 - 03.2006