ABHIJIT CHHAYA ARUN WAGHMARE
Mumbai
Summary
Business development professional with 2 years of experience in customer relationship management and a proven ability to promote core products while building strong client relationships. Expertise in strategic planning and operational improvement, with a focus on high productivity and effective communication. Recognized for adaptability in executing business strategies across real estate, fintech, and technology services. Demonstrated leadership and problem-solving skills drive performance-oriented strategies to meet organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Executive
WonksKnow – Mumbai Representative
Mumbai
10.2024 - Current
- Expanded presence of U.S.-based AI SaaS company in Mumbai educational institutions.
- Achieved monthly sales targets by onboarding five educational institutions and five companies.
- Managed client relationships from prospecting to onboarding and ongoing support.
- Delivered tailored solutions to meet client objectives in EdTech and business learning.
- Collaborated with Bangalore HQ to align local strategies with global objectives.
- Facilitated adoption of AI-driven SaaS tools among institutional clients through targeted initiatives.
Customer Service Manager
IndusInd Bank
Andheri
02.2015 - 07.2016
- Conducted market research and competitor analysis to identify target customer segments.
- Executed targeted sales strategies for diverse financial products, including savings accounts and loans.
- Closed deals by aligning client needs with suitable financial products and services.
- Negotiated terms to secure mutually beneficial agreements while meeting sales targets.
- Managed client relationships to enhance satisfaction and retention rates.
- Implemented cross-selling and upselling initiatives to improve product penetration.
- Collaborated with branch and sales teams for effective onboarding of new clients.
- Provided ongoing service and support to ensure seamless integration of client accounts.
Education
Master of Management Studies -
Lala Lajpat Rai College
Worli, India01.2015
Bachelor of Management Studies -
University of Mumbai
India01.2013
Skills
- Client Engagement
- Lead Prospecting
- Market Research
- Sales Support
- Communication Skills
- Negotiation
- Networking
- Time Management
- Product Knowledge
- Goal-Oriented
Accomplishments
- Graduated as the top performer in the Bachelor of Management Studies program at CSC College of Arts, Science, and Commerce
- Led as General Secretary and College Head at CSC College of Arts, Science, and Commerce, Powai
- Represented Chandrabhan Sharma College at the prestigious 'India Growth Story: 2012' conference
- Core Committee Head for the College Fest at Chandrabhan Sharma College in 2011, successfully organizing and executing an event that enhanced student engagement and college visibility
- Secured 2nd place in the debate competition at the 2012 college fest
- Awarded a Certificate of Excellence for 'Thinking Outside the Box' at Ratnam College in 2012, highlighting innovative problem-solving abilities
Personal Information
Date of Birth: 28/03/1989
Professional Title
Aspiring Business Development Professional
UPSC Preparation Journey
I dedicated my efforts to preparing for the prestigious UPSC examination, successfully clearing the prelims and advancing to the mains, but narrowly missing the interview stage in 2023. I am now excited to return to the corporate world and apply my skills and enthusiasm to new opportunities where I can make an impact.
Certification
Business Intelligence Using Power BI
Certified Program | 2024
Completed a professional certification program focused on career development, strategic planning, and professional growth. The course emphasized the importance of aligning individual capabilities with evolving business landscapes. Gained hands-on exposure to Power BI, enhancing skills in data visualization, dashboard creation, and data-driven decision-making. Learned to translate raw data into actionable insights, supporting smarter business strategies and career alignment in a competitive environment.
Timeline
Customer Success Executive
WonksKnow – Mumbai Representative
10.2024 - Current
Customer Service Manager
IndusInd Bank
02.2015 - 07.2016
Master of Management Studies -
Lala Lajpat Rai College
Bachelor of Management Studies -
University of Mumbai
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