Abhijit Das
Bangalore
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivated individual with business acumen and willingness to take on challenging roles.
Overview
12
12
years of professional experience
Work History
Team Leader
Accenture
Bengaluru
06.2020 - Current
- Maintaining SLA (KPI & CPI metrics), Project Management/Order Management, Team Management
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer and internal stake holders concerns in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Sr. Technical Support Associate
Concentrix (Convergys)
Bengaluru
03.2016 - 06.2020
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Troubleshot customer inquiries related to their accounting software issues.
- Participated in special projects as assigned by management team.
Sr. Technical Support Associate (ISP Support)
Hinduja Global Solutions
Bengaluru
07.2012 - 08.2015
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Ensured customer satisfaction by following up on open cases to ensure that all issues were resolved satisfactorily.
- Identified areas of improvement within the company's existing processes or procedures and suggested modifications accordingly.
- Created detailed documentation of problem analysis, solution steps, troubleshooting methods used.
- Trained new hires on best practices for providing excellent customer service.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
Education
Bachelor of Commerce -
Himalayan University
Itanagar, AR05.2018
HSC/Intermediate -
Central Board of Secondary Education
Namsai, AR05.2010
SSC -
Central Board of Secondary Education
Namsai, AR05.2008
Skills
- Team Supervision
- Issue Resolution
- Problem-Solving
- Service Level Agreements
- Client Service
- Work Planning
- Technical Support
- Complaint resolution
- Call Center Operations
- People Management
- Project Planning
- Team building
- Team Collaboration
- Coaching and Mentoring
Personal Information
Title: Team Leader
Hobbies and Interests
- Bike Riding
- Cooking
- Watching Movies
- Playing Video Games
Languages
English
First Language
Timeline
Team Leader
Accenture
06.2020 - Current
Sr. Technical Support Associate
Concentrix (Convergys)
03.2016 - 06.2020
Sr. Technical Support Associate (ISP Support)
Hinduja Global Solutions
07.2012 - 08.2015
Bachelor of Commerce -
Himalayan University
HSC/Intermediate -
Central Board of Secondary Education
SSC -
Central Board of Secondary Education
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Nikitha TatineniNikitha Tatineni
Windows Server Administrator at AccentureWindows Server Administrator at Accenture
Sapna MishraSapna Mishra
Lead Quality Engineer at BrillioLead Quality Engineer at Brillio