ABHIJIT DAS
KOLKATA
Summary
Dedicated customer support professional with extensive experience in Amazon North America support. Skilled in resolving complex customer issues, achieving KPIs, and maintaining detailed documentation. Strong technical background in app development and programming, offering versatility for remote and on-site roles.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Teleperformance
Kolkata
03.2024 - Current
- Handle North American Amazon customer inquiries
- Meet KPIs consistently
- Document interactions & promote services effectively
Android Developer
Klizo Solutions Pvt Ltd
KOLKATA
09.2021 - 10.2021
- Worked on the development of 5 mobile apps using Xamarin, HTML, CSS, JavaScript, C#, Angular, and Ionic
Xamarin Developer
KuickBasket
KOLKATA
11.2020 - 08.2021
- Built 3 apps for SMB solutions: Small Business, Daily Orders, Retailers
Marketing Manager
Holme's K.G. School
KOLKATA
08.2011 - 10.2018
- Managed advertising campaigns, branding, and market research
- Organized client meetings and supervised junior staff
Marketing Associate
Holme's K.G. School
KOLKATA
01.2005 - 05.2008
- Managed advertising campaigns, branding, market research
- Organized client meetings and supervised junior staff
Education
JAVA , C , C++ PROGRAMMING COURSE - Computer Programming
APTECH COMPUTER EDUCATION
KOLKATA11-2020
Bachelor of Science - Hospitality Management
UNIVERSITY OF MUMBAI
NAVI MUMBAI05-2011
Skills
- Voice and blended support
- Empathy and problem resolution
- KPI achievement and documentation
- Call tracking and data management
- Technical proficiency: Xamarin, HTML, CSS, JavaScript, C#, Net, Angular, Ionic
- Adaptability and remote work
Languages
Bengali
First Language
References
References available upon request.
Timeline
Customer Service Associate
Teleperformance
03.2024 - Current
Android Developer
Klizo Solutions Pvt Ltd
09.2021 - 10.2021
Xamarin Developer
KuickBasket
11.2020 - 08.2021
Marketing Manager
Holme's K.G. School
08.2011 - 10.2018
Marketing Associate
Holme's K.G. School
01.2005 - 05.2008
JAVA , C , C++ PROGRAMMING COURSE - Computer Programming
APTECH COMPUTER EDUCATION
Bachelor of Science - Hospitality Management
UNIVERSITY OF MUMBAI
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