MAYUR PRATAPRAO BHOSALE
Pune,Maharashtra
Summary
Customer Experience and Operations professional with 3.5+ years of experience across inbound voice support, CRM operations, technical support, and account management. Currently working as a Customer Service Associate at Amazon, handling blended processes (voice, chat, email). Experienced in policy adherence, issue resolution, and working in high-volume, metric-driven environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate - Blended Process
Amazon Development Center
Pune, Maharashtra
12.2025 - Current
- Handle inbound customer interactions across voice, chat, and email channels
- Resolve order, payment, refund, and account-related issues
- Maintain accurate case documentation and meet quality metrics
- Work in rotational and night shifts
Key Accounts Manager - Sales & CRM
Bharti Airtel Ltd.
Mumbai
01.2023 - 05.2023
- Managed B2B account coordination, documentation, and customer communication.
- Supported operational workflows, pipeline maintenance, and SLA-bound updates.
- Worked with internal teams to ensure accurate service delivery for enterprise customers.
CRM & Vendor Relations - Management Trainee-Intern
Dighi Port Contract Laborers & Workers Union
Mumbai
01.2022 - 01.2023
- Coordinated communication workflows including SMS, email, and voice outreaches.
- Maintained CRM data accuracy and supported compliance documentation.
- Liaised with vendors and stakeholders ensuring timely information flow.
Car Advisor - GS Online-Internship
Cars24
Mumbai
10.2021 - 01.2022
- Handled operational coordination for vehicle inspections, documentation, and customer outreach.
- Maintained service quality and ensured accurate process execution.
Client Technical Analyst (USA Market)
Sincro Digital Marketing (Ansira)
Mumbai
10.2020 - 07.2021
- Coordinated workflow between clients and internal teams ensuring operational accuracy.
- Managed ticketing, CRM updates, and SLA-driven communication.
Spatial Data Specialist I
HERE Technologies
Mumbai
01.2019 - 10.2020
- Executed high-accuracy data operations for global navigation systems.
- Maintained strict compliance, confidentiality, and quality-control standards.
- Trained new hires and contributed to operational efficiency improvements.
Education
Master of Management Studies - Marketing & Communications
Sasmira's Institute of Management Studies & Research
Bachelor of Science - Information Technology
Pillai College of Arts, Commerce & Science
Secondary School Certificate - undefined
Don Bosco High School
01.2012
Skills
- Inbound Voice & Blended Customer Support
- Customer Experience (CX) Operations
- CRM & Case Management
- Policy & SOP Compliance
- Issue Resolution & Escalation Handling
- Documentation & Case Notes
- Stakeholder Communication
- Night Shift Operations
Personal Information
Title: Customer Service Associate
Timeline
Customer Service Associate - Blended Process
Amazon Development Center
12.2025 - Current
Key Accounts Manager - Sales & CRM
Bharti Airtel Ltd.
01.2023 - 05.2023
CRM & Vendor Relations - Management Trainee-Intern
Dighi Port Contract Laborers & Workers Union
01.2022 - 01.2023
Car Advisor - GS Online-Internship
Cars24
10.2021 - 01.2022
Client Technical Analyst (USA Market)
Sincro Digital Marketing (Ansira)
10.2020 - 07.2021
Spatial Data Specialist I
HERE Technologies
01.2019 - 10.2020
Master of Management Studies - Marketing & Communications
Sasmira's Institute of Management Studies & Research
Bachelor of Science - Information Technology
Pillai College of Arts, Commerce & Science
Secondary School Certificate - undefined
Don Bosco High School