Abhijit Kundu
Bengaluru,KA
Summary
Ambitious and result-oriented professional with 4 years of experience as Product Manager/ Product Owner and 15 years of industry success, including product roadmap development, market research and data analysis. Efficient and industrious individual dedicated to driving customer delight. Highly skilled in identifying opportunities to maximize business value to the customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Agile Product Owner / Product Manager
Fidelity Investments
Bangalore, KA
09.2017 - Current
- Defined product vision for outbound work stream of a green field record keeping system being designed and developed by 12 cross functional scrum teams. This system allows Fidelity to offer health benefits to its plan participants in small market segment, with potential increase in revenue stream by 15%.
- Liaised with 3rd party vendors to establish straight-through data exchange processes which minimized error rates and increased efficiency by 70%.
- Developed quarterly product road map and release plan delivering MVP in each quarterly releases, contributing to sales growth of 10%.
- Translated product road map into manageable product backlog. Team's velocity increased by 20% since previous year.
- Contributed to scrum team by maintaining prioritized backlog of epics, users stories in ready state, track and triage defects and supported sprint planning exercise.
Agile Product Owner / Product Manager
Fidelity Investments
Bengaluru, KA
07.2015 - 09.2017
- Worked with Product Management team in defining product vision for a B2C web channel (desktop/ mobile) for 350+ corporate clients and more than 1 million end users across 17 countries. Contributed towards the overall product strategy of device agnostic user experience for the end user.
- Performed user studies to gain deep understanding of user behavior on the web, and generated new ideas that improved user experience. Participant NPS score was at 92%, higher than the target.
- Analyzed product metrics, trends and voice of customer verbatim to assess product health and improvement opportunities. Prioritized enhancement backlog using MoSCoW technique. Contributed to over 20 prioritized quick hit enhancement ideas in 2 years which minimized phone call and service request volumes by 12%.
- Supported the scrum team with product backlog, write and refined user stories, use cases, user acceptance test, defect management and product release.
- Created product guides and documentation for operational readiness, internal and external communication.
Lead Business Analyst / Project Manager
Fidelity Investments
Bengaluru, KA
12.2011 - 07.2015
- Led end to end business analysis for multiple programs of diverse scope and complexity with USD 2- 5 Mn in budget and team spanning across 5 geographical locations in 3 time zones and over 25 team members.
- Conducted requirement workshops, elicitation sessions with stakeholders from 8 different functional groups including product management, technology teams, client service teams, operations, legal, risk and compliance.
- Maintained business communication plan to ensure all stakeholders in the distributed team are informed about project status.
- Analyzed current state, performed data analysis and recommended future state solution options for B2B and B2C digital channels for 7 strategic clients with over 300K user base.
- Defined test strategy, test plan and test cases, setup test data, reviewed test results with key stakeholders, managed defects till closure. Reduced testing cycle time by 50%.
- Reported project health metrics, performance indicators, risks and dependencies on a bi-weekly basis. Made monthly presentation to program steering committee.
Software Engineer / Business Analyst / Consultant
Infosys Limited
Bengaluru, KA
07.2004 - 12.2011
- Identify key stakeholders and conduct requirement workshop discussions with stakeholders to review and validate business requirements.
- Managed requirement scope. Prepared requirement tractability matrix.
- Driven end to end user acceptance testing on behalf of the client. Presented test execution status with the client's management teams.
- Analyzed feasibility, impact and communicate to client to get sign-off on the requirement.
- Prepared questionnaire for eliciting detailed information from prospects in RFP phase.
- Created business context model, organizational charts, and high level as-is and to-be models.
Education
MBA - Executive PG Diploma in International Business
Indian Institute of Foreign Trade (IIFT)
New Delhi, India2011
Bachelor of Science - B. Tech in Electronics & Telecommunication Engineering
Kalyani University
Kalyani, WB, India2004
Skills
- Product Management: Product Strategy, Product Road map, Market Research, User Study, Data Analysis
- Product Ownership: Product Backlog, User Stories, Product Validation, Stakeholder Management, Negotiation, Presentation & Facilitation
- Business Analysis: Requirement Elicitation, Requirement Management, Use Cases, Process Flow, Gap Analysis, Data Flow, Data Mapping, Business Acceptance Testing, Operational Readiness
- Project Management: Milestone Planning, Budgeting, Risk Management, Negotiation, Status Reporting
- Business Domains: Trade Compliance, Payments, Financial Reference Data, Stock Plans, Health Benefits & Insurance
- Platforms: Digital B2C platform, Personalization, Digital Measurements, Responsive UI Design
- Tools: Microsoft Office Tools, JIRA, HP Quality Center,
Certification
- Certified Scrum Product Owner
Personal Information
- Date of Birth: 17-Jan-1982
- Languages: English, Hindi, Bengali
Additional Activities
- Represented our Business Unit as a SME in Asset Management and Workplace Investing domains for Global Knowledge Management Initiative in Fidelity Investments.
- Driven Fund Raising event as part of CSR initiative in Fidelity Investments, for infrastructure development of a local government school
- Co-Program Managed Banking & Capital Markets domain skill development initiative for Management Trainees in Infosys.
- Presented POV on future of Internet Banking for Corporate Customers for Best Internet Bank Awards 2011, Global Finance Magazine
- "The online Banking Journey for Commercial Banks - Many Miles Traveled, Many Miles Still to Go" - Co-authored article in Global Finance Magazine, Oct 2011 Issue.
Timeline
Agile Product Owner / Product Manager
Fidelity Investments
09.2017 - Current
Agile Product Owner / Product Manager
Fidelity Investments
07.2015 - 09.2017
Lead Business Analyst / Project Manager
Fidelity Investments
12.2011 - 07.2015
Software Engineer / Business Analyst / Consultant
Infosys Limited
07.2004 - 12.2011
MBA - Executive PG Diploma in International Business
Indian Institute of Foreign Trade (IIFT)
Bachelor of Science - B. Tech in Electronics & Telecommunication Engineering
Kalyani University