Nitin Ganapule

• With a budget of $4.5M, co-manage the full lifecycle of a SaaS product, from ideation through post-launch support, ensuring that consistent quality control measures are in place.
• Co-authored and planned a strategy for an internal division to pivot to the business goals of the organization.
• Defined value proposition for cost vs. returns for the division for continued investments.
• Responsible for creating business avenues, partnerships within divisions, and proposing solutions for business problems.
• Responsible for customer satisfaction scores; continuously monitor customer feedback after launch to gather insightful data for future iterations or updates.
• Manage the roadmap for an innovation group within an organization that focuses on AI-based tools to improve the productivity of teams.

Sr. Product Owner, February 2018 - April 2022

• Owned and prioritized the product backlog for three Scrum teams for a SaaS platform using microservices and AWS.
• Oversaw the entire product deployments from vision and creation to rollout and delivery.
• Increased MAU and new user registrations by 20% year-over-year in the last three years.
• Helped the organization launch two new platforms to be monetized with potential customers.
• Improved customer satisfaction metrics by 5% over the last 3 years.
• Leading the inner source project to deliver reusable components in the latest Angular, which saves development effort by 20% across TF teams.

• Onboarded two new customers to Patient Flow (PF), SaaS application used in Canadian healthcare to help grow revenue by 20% in two years
• Managed LMS, web-based eLearning application to help grow revenue to grow by 10% y-o-y .
• Travel Details: Traveled to Toronto (Canada) in June - July 2016 to gather requirements, provide application demo to potential customers.

• Transformed existing claims initiation process to improve customer satisfaction by reducing dependency on user inputs and user interaction with system thereby increasing customer satisfaction by 15%
• Onboarded four new lenders to new lending system which increased revenue by 20% and led to increase in customer satisfaction

• Onboarded new instruments in Remote Programming Software, desktop application to manage security systems. This helped increase sale of security instruments by 10%.
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.