Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhisek Pattnaik

Bangalore

Summary

Experienced Senior Analyst with 4+ years in ITIL V4 Incident Management, proficient in customer service, training, and time management. Well-versed in ASM, ITSM processes, and ITIL support process, adept at determining causes for impact and resolution. Skilled in analyzing and troubleshooting complex issues, handling incident records, and providing timely updates and resolutions. Proficient in reporting on frequent incidents, suggesting service improvements, and implementing best practices.

Overview

4
4
years of professional experience

Work History

Senior Analyst

RAISING INFOTECH
11.2022 - 04.2024
  • Handled P2, P3 tickets and resolved within pre-defined SLAs and KPIs
  • Controlled the lifecycle of all Change Requests, minimizing risks of change & disruption to the IT environment
  • Collaborated with cross-functional teams for integration testing cycles, ensuring system stability.

Software Developer

Dynpro India
02.2022 - 10.2022
  • Led requirements gathering and analysis for software development
  • Designed interfaces and implemented dynamic page creation in MVC Razor View
  • Developed software, including coding and validation processes.

Process Analyst

Pioneer Computers Pvt. Ltd
01.2020 - 01.2022
  • Provided first-line support to end-users, resolving incidents and service requests efficiently
  • Logged and categorized incidents and service requests in the ITSM tool, ensuring accurate documentation
  • Contributed to the development and maintenance of knowledge articles and self-service resources.

Education

B.Tech - Computer Science

BPUT
Odisha
05.2011

Skills

  • IT Operations & IT Service Management
  • Incident, Change, & Problem Management
  • Service Level Management
  • Integrated Supply Chain
  • Post Implementation Review
  • Strategic Planning & Process Optimization
  • Technical Skills
  • Operating System: DOS, Windows XP & 7, Vista, Windows Server 2003
  • Languages / Frameworks: C#, ASP NET MVC, SQL Server, JavaScript, jQuery
  • IT Service Management Tools: ServiceNow, BMC Remedy

Timeline

Senior Analyst

RAISING INFOTECH
11.2022 - 04.2024

Software Developer

Dynpro India
02.2022 - 10.2022

Process Analyst

Pioneer Computers Pvt. Ltd
01.2020 - 01.2022

B.Tech - Computer Science

BPUT

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