Narendra Singh

Client: Qantas Airways

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated ad hoc reports to evaluate specific business requirements.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Generated standard and custom reports to provide insights into business performance.
• Provided technical support for troubleshooting analytics and reporting issues.
• Utilized data visualization techniques to present and explain complex data sets.
• Created dashboards to monitor and track key performance indicators.

• Handled B2B Sales Reports as required by Distributors and Higher Management
• Inventory Management and Forecasting
• B2B sales Analysis
• Monthly Inventory Audit
• Sales report shared with higher Management

• Handled all Reports as required by Client and Higher Management
• Handled Major Incident Management Coordination
• Represented all reports and Dashboard with higher management and Client
• Analyzed Repeat Call, Incident and Service Request and application
• Analyzed and Monitoring on SLA (Service Level Agreement) and share with Client and Higher Management in Every Month
• Worked on KPI and Optra for internal process matrix (Key Process Indicator)
• Handled and analyzed on PM (Preventive maintenance) Activity
• Analyzed Site Isolation Report
• Analyzed PAV Report (Physical Asset Verification)
• Analyzed SLA and Vendor Penalties Report
• Daily basis Audit on incident and Service request
• Owned Incident Management process through the Incident life cycle
• Worked in EXL Service Project (Client) with Wipro Ltd
• Since Sept’16 as Administrator
• Worked in ESIC Project (Client) with Wipro Ltd
• From May’15 to Sept’16 as Administrator
• Worked with Progressive Info vision Pvt.Ltd – Wipro Partner from Sept’2013 to May’15 as an MIS Executive

• Having good knowledge of MIS excel, access, PowerPoint
• Published Production reports
• Worked on content analysis and proofreading as per client requirement
• Daily progression report shared with client / manager
• Edit and Stored Australian and New-Zealand’s Client old newspaper in DocWork Software