Abhijit Sarkar
Subject Matter Expert
Summary
Specialized Industry Subject Matter Expert with advanced technical knowledge and analysis in specialized applications and operational environments. Skilled in performing complex functional systems analysis, design, training, and implementation advice on intricate problems, including esoteric issues that demand extensive subject matter expertise.
Overview
2026
2026
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Support Executive
Fusion
01.2021 - 09.2021
- Worked as Customer Support Executive in Fusion.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Customer Support Executive
Teleperformance
09.2021 - Current
- Customer Support Executive in Teleperformance.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided personalized support to customers by understanding their unique needs and preferences.
Process SME
Amazon India
10.2023 - Current
- Promoted as a Process SME for Amazon India.
- Evaluated associates progress regularly, providing timely feedback for continuous improvement in performance.
- Promoted critical thinking by designing challenging assignments that required associates to analyze and synthesize information.
- To maintain daily activity tracker to measure their performance and analyses on weekly, monthly basis.
Jr. Accountant
Business Firm
- Worked as a Jr. Accountant in a Business Firm to track daily expenses and receivables, also have experience in GST invoice and MIS.
- Prepared journal entries and entered into system using Tally EPR 9.
- Assisted with preparation of monthly financial statements.
- Managed client billing process to ensure prompt payment, improving cash flow management.
Education
Higher secondary -
Durgamoyee Academy
Graduation - B.Com Accountancy (Hons)
Surendranath College, Calcutta University
Skills
Proficient in MS Excel
Experienced with MS Outlook functionalities
Experienced in creating presentations with MS PowerPoint
Skilled in using Tally ERP 9 for accounting tasks
Problem-solving
Problem-solving aptitude
Interests
Play cricket
Chess
Listen to music
Read books
Accomplishments
- Supervised team of 25 staff members.
- Got selected for a specific project for excellence performance in the span.
Certification
Certified [The best SME], [Teleperformance] - [Feb'25-April'25]
Cricket ,Chess , Music
Hobby is to play cricket ,chess and listen to music
Timeline
Certified [The best SME], [Teleperformance] - [Feb'25-April'25]
02-2025
Process SME
Amazon India
10.2023 - Current
Customer Support Executive
Teleperformance
09.2021 - Current
Customer Support Executive
Fusion
01.2021 - 09.2021
Graduation - B.Com Accountancy (Hons)
Surendranath College, Calcutta University
Jr. Accountant
Business Firm
Higher secondary -
Durgamoyee Academy