ABHIJIT THAKUR
Shiv Shambho PG Airoli Sector 3 B -56
Summary
Experienced IT professional with over 4 years of experience in managing Windows-based servers and infrastructure. Skilled in Windows Server Administration. In addition to this, I am expanding my expertise in Linux administration, VMware, NAS and SAN storage, and Windows patching. With a proven track record of ensuring high availability, reliability, and performance of IT systems, I possess strong troubleshooting and problem-solving skills, complemented by excellent communication and collaboration abilities.
Overview
3
3
years of professional experience
Work History
Sr Executive IT Inf (Windows Server Administrator)
Hitachi Payments Services LTD.
Navi Mumbai
05.2024 - Current
- Managing Windows Server 2012, 2016, 2019, and 2022.
- Performing the patching activity and hardening on the newly installed system OS.
- Managing Active Directory, user accounts, groups, and computer accounts.
- Creating an email ID in Microsoft Exchange and Icewarp, configuring mailbox settings, and creating email transport rules in Exchange, Netcore, and Icewarp.
- Account creation, deletion, user ID management, and creating and managing policy in Active Directory.
- Working on Trend Micro AV and Cisco IronPort server, blocking IOC, hash value, informed by the Infosec team.
- Creating VMs in VMware ESXi and Nutanix.
- Installing IIS and configuring the file server (FTP, FTPS).
- Monitoring and configuring backup jobs on the backup server, and performing backup and restoration activities upon request.
- Monitoring Nagios, Zabbix, and Dell EMC, providing resolution if within our scope, or escalating communication within Incident Management case tools, taking frequent and timely updates.
- Changing the RAM, NIC card, and HDD of the Dell physical server.
- Day-to-day troubleshooting: providing resolution on tickets as requested by users in Jira.
- Upgrading RAM, NIC card, and HDD in servers.
- Scheduling monthly patching activity on the Windows server with proper change requests and approval from the concerned team.
- Maintaining server inventory and tracking patching status in accordance with the monthly patching calendar.
- Running and maintaining all the systems on IBM BigFix and pushing relevant patches to the specific systems through a centralized management tool (IBM BigFix).
- Creating policies for Nessus Scan as per PCI Compliance. Configuring and initiating a Nessus scan for the specific server.
- Closing all the vulnerabilities within the mentioned time frame of the company's security policy, and maintaining the server compliance.
Technical Support Engineer
Biz Secure Lab Pvt. Ltd (NPAV)
Pune
04.2023 - 04.2024
- Provided technical support to end users regarding computer security issues.
- Analyzed log files for suspicious activities related to cybersecurity events.
- Coordinated with remote IT personnel to resolve any issues related to network security.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Resolved escalated tickets related to application support within agreed upon SLAs.
Sr Technical Executive
AS Foundation Coaching Classes
Pune
04.2022 - 05.2023
- Providing help desk-based Android and Windows support on Rio 2.0 and Rio 2021, advanced version software for a leading CA Coaching Institute, including troubleshooting and customer support in an efficient manner.
Working with software vendors for product specifications, evaluation, technical problems, and solutions (if required). Adding and editing products and product specifications on A. S. Foundation's Vknow - B2B portal.
Providing remote desktop support through UltraViewer, TeamViewer, AnyDesk, etc. And determining technical errors.
Handling all the internal escalations. - Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
Education
Bachelor - Computer Science
Yeshwantrao Chavan College
Sillod06-2014
Skills
- Windows System Administrator
- Patching and hardening of Windows Server
- IBM BigFix, Zabbix, and Nagios
- IIS configurations
- Veritas and Veeam Backup Agent
- Trend Micro AV
- Networking concepts
- tcp/ip
- Server maintenance
- Storage fundamentals
- RAID, SAN, NAS
- VMware technology
- Operating system configuration
- System hardening
- Windows server management
- Policy compliance
- Backup and restoration
- VMware virtualization
- Disaster recovery planning
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Hobbies and Interests
- Calisthenics
- Solo Traveling
- Wildlife
- Sciences
Tools And Software
- IBM BigFix
- Nessus.
- VMware ESXi
- Nutanix.
- Veritas Backup Exec
- Veeam Backup Agent
- IIS.
- Dell iDrac
- Trend Micro Antivirus
- Nagios.
- Zabbix.
- Jira.
- Iraje PAM.
Websites
Timeline
Sr Executive IT Inf (Windows Server Administrator)
Hitachi Payments Services LTD.
05.2024 - Current
Technical Support Engineer
Biz Secure Lab Pvt. Ltd (NPAV)
04.2023 - 04.2024
Sr Technical Executive
AS Foundation Coaching Classes
04.2022 - 05.2023
Bachelor - Computer Science
Yeshwantrao Chavan College
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