Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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SHAHRUKH KHAN

KURALI

Summary

Adaptable Systems Engineer with many years of hands-on experience collaborating with clients to develop perfectly customized tools. Skilled in carefully translating customer requirements into actionable metrics. Recognized for developing functional rapport with contracted customers to drive return business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Engineer

Infosys Ltd.
Chandigarh
01.2023 - Current
  • Working on platforms Helix (similar to ServiceNow), AWS console, GENESYS, and VMWARE Horizon.
  • Receiving tickets on Helix, resolving them, and assigning them to the best employees who can perform the task.
  • Making daily reports as required.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely.
  • Communicated with clients to understand system requirements.

Store Worker

Mahindra & Mahindra
Kurali
09.2020 - 01.2022
  • Worked on SAP for inventory management, making invoices and job work bills.
  • Made daily reports and checklists for daily routine works and raw material counting.
  • Greeted customers and provided assistance with store inquiries.
  • Assisted in stocking shelves, organizing merchandise, and restocking inventory.
  • Adhered to safety regulations when unloading and loading shipments from delivery trucks.
  • Inspected products for quality assurance prior to placing them on display or shelves.

Education

B.Tech - CSE

Doaba Institute of Engineering And Technology
Kharar Punjab
07-2022

Skills

  • Proficient in Helix, AWS console, Genesys
  • Linux System Administrator
  • Windows system Administrator
  • ServiceNow Administrator
  • Root Cause Analysis
  • Helpdesk operations
  • Technical analysis
  • Client service and support
  • User Support
  • Cloud Computing
  • Technical Support

Languages

Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2

Certification

  • Infosys certified Linux system administrator
  • Infosys certified Windows system administrator
  • Infosys certified ServiceNow Administrator

Affiliations

  • Working with ARPAN for making lives better by plantation of different breed plants in areas which have less count of trees.
  • Working with Infosys in a Nutritional Meal Program in a school in Chandigarh to make the child lives better.

Timeline

Systems Engineer

Infosys Ltd.
01.2023 - Current

Store Worker

Mahindra & Mahindra
09.2020 - 01.2022

B.Tech - CSE

Doaba Institute of Engineering And Technology

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SHAHRUKH KHAN