Summary
Overview
Work History
Education
Skills
Trainingandworkshops
Timeline
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Abhijit Tiwari

Noida

Summary

A strategic leader with 11+ years of experience in high-growth start-ups and established organizations, specializing in business planning, program management, P&L oversight, and cross-functional team leadership. Proven expertise in driving business launch & expansion, optimizing operations, and delivering measurable results across various functions. Adept at leading large-scale projects and improving market positioning while ensuring consistent stakeholder engagement.

Overview

11
11
years of professional experience

Work History

Supply Planning and Operations - Director

SWIGGY
06.2023 - Current
  • Led the development and execution of commercial plans, driving 116% growth in ads revenue and 46% growth in commissions
  • Directed the onboarding of 78.5K restaurants across 650+ cities, enhancing the platform with 2 million menu images and 200K+ combos
  • Championed discounting strategies that gained 460 bps in discount width and 120 bps in discount depth, while reducing discounting spend by 25%
  • Orchestrated impactful campaigns for festivals and special events, boosting consumer engagement and loyalty
  • Fostered strong relationships with restaurant partners, achieving a +20 points improvement in NPS
  • Spearheaded the launch of operations in 104 new cities, significantly expanding Swiggy's market footprint
  • Optimized sales force deployment to achieve 99.6% network coverage and increased productivity by 46%

National Program Manager - Director

SWIGGY
10.2021 - 05.2023
  • Led business program management for Swiggy’s food delivery operations across 550+ cities, managing 45.5M monthly orders to achieve strategic goals.
  • Developed and executed user growth strategies that resulted in enhanced user acquisition, retention, and reactivation across target segments.
  • Increased Swiggy’s market share by 2.1 percentage points and led unit economics optimization, driving platform profitability with a ₹10 improvement in UE.
  • Enhanced consumer experience across 900+ zones, ensuring flawless execution across all customer touchpoints.

Regional Program Manager - GM

SWIGGY
05.2020 - 10.2021
  • Led the biz-ops program management charter for 266 cities with monthly 12.7 million orders & 458 Cr GMV to achieve the desired strategic goals
  • Ensured best-in-class performance across all the regionally driven CX moments of truth (MOTS)
  • Develop frameworks for strategic decision-making such as city delivery last miles, delivery fee, discounting spends, demand management, delivery DnS planning, etc
  • Led the creation of the high-quality city-level plans for driving hyper-local growth initiatives, special day/events planning, and proactive contingency management
  • Successfully led a rapid business recovery post-COVID, order recovery is at 109% and GMV recovery is at 130%, contribution towards platform increased by (+2.1%)

Business Unit Head

SWIGGY
11.2018 - 04.2020
  • Owned the territory’s P&L and managed a cross-functional team of 50+ to run the best on-demand food delivery service across Cg and generated a monthly GMV of ~ 5 Cr
  • Ensured best in class performance across all CX MOTs, highlights being restaurant search & selection and delivery experience - cracked 48 competition exclusive restaurants, ensured 0% null searches, started 21 Hrs delivery service with 99.5%+ serviceability
  • Led market share gain from 23% to 52% in Raipur, 20% to 35% in Bhilai & 14% to 38% in Bilaspur
  • Won the coveted Team Awesome Award (best team pan India) for JAS 2019

Head Business Development - OYO Life

OYO
12.2017 - 11.2018
  • Part of the 4 membered core team that ideated brand proposition, structured business model, and led GTM of OYO life.
  • Launched OYO Life in Gurgaon; onboard 123 rooms, generating revenue of ~8 Lakhs per month at 18% blended take-rate from 46 live rooms
  • Played a key role in defining transformation & operation standards, online & offline sales processes, and back-end tech development

International Expansion

OYO
10.2017 - 11.2017
  • Launched OYO in Pokhara, Nepal
  • Onboard exclusive supply of 128 rooms in Pokhara at a blended take-rate of 27%
  • Developed supply expansion strategy and built the BD team of 2 BDM from scratch

Business Development Head

OYO
06.2016 - 09.2017
  • Built and led a team of 8 BDM and 6 TR executives to expand the supply portfolio across 9 cities
  • Built an exclusive supply portfolio of 2000+ Smart rooms across 9 cities from scratch, generating a GMV of ~ 4 Cr per month and at blended take rate of 22%
  • Achieved a 200%+ growth in GMV (1.4 to 4 Cr) & 100% growth in sellable room nights 1.5 to 3 K
  • Led the supply charter for Ujjain Mahakumbh; generated a GMV of 1.5 crores with 32% take rate

AM Business Development

OYO
10.2015 - 06.2016
  • Launched OYO in 4 cities i.e Raipur, Durg, Bhilai and Dewas.
  • Led the horizontal & vertical supply expansion of OYO in assigned cities of MP and CG, negotiated, and onboarded 150+ hotels i.e ~750+ live rooms at 15%+ NTR in Indore, Raipur, Ujjain & Durg-Bhilai

Manager Environment

Tata Steel
07.2013 - 10.2015
  • Led a team of 2 associates and 60+ blue collared staff to ensure 100% on field statutory compliance
  • Handled legal returns and liaised with government officials to ensure 100% statutory compliance
  • Won multiple national awards - FIMI Gem Granites Environment Award 2015, Greentech Environment Gold Award 2014, National Energy Conservation Award 2014 etc.

Education

B-Tech - Environmental Engg.

Indian Institute of Technology
Dhanbad
01.2013

Skills

  • Business Expansion & Growth
  • Commercial Strategy
  • P&L and Portfolio Management
  • Program Management
  • User Growth & Retention
  • Cross-functional Team Management
  • Business development & Sales
  • Planning & Performance Management

Trainingandworkshops

  • Successfully completed the Managerial Effectiveness Program 'Level Up' at Swiggy.
  • Successfully completed Management Development Program conducted by TMDC & XLRI Jamshedpur.
  • Attended Outbound leadership program at Uttarkashi under guidance of Padma Shri Bachendri Pal.
  • Got Selected & attended Jagriti Yatra 2012-2013 organized by Jagriti Sewa Sansthan.

Timeline

Supply Planning and Operations - Director

SWIGGY
06.2023 - Current

National Program Manager - Director

SWIGGY
10.2021 - 05.2023

Regional Program Manager - GM

SWIGGY
05.2020 - 10.2021

Business Unit Head

SWIGGY
11.2018 - 04.2020

Head Business Development - OYO Life

OYO
12.2017 - 11.2018

International Expansion

OYO
10.2017 - 11.2017

Business Development Head

OYO
06.2016 - 09.2017

AM Business Development

OYO
10.2015 - 06.2016

Manager Environment

Tata Steel
07.2013 - 10.2015

B-Tech - Environmental Engg.

Indian Institute of Technology

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