MS Excel
Abhijith MK
Senior Travel Consultant
Bengaluru
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Travel Counselor
American Express Global Business Travel
07.2023 - Current
- Vast Knowledge of GDS system - Proficient in Sabre, Galileo and Amadeus
- Extensive knowledge of Domestic and international Air P2P, Circle / Multi City / RTW itineraries, Hotel and car booking.
- Ticketing - Domestic and International ( Point to Point and Complex )
- Exchange - Domestic and International ( Full and Partial )
- Knowledge of Fare calculation and key checks to avoid ADM's
- Skilled to provide excellent customer service to all the clients and have a strong negotiation skills towards the most beneficial outcomes for the client and the company.
- Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients.
Product Support Specialist
SABRE TECHNOLOGIES
03.2023 - 07.2023
- Working on escalations raised by Travel Managers and Clients via CSAT and other channels.
- Customer Engagement - Primary point of contact and build long term relationship with customers, noth externally and internally.
- Accurately maintain and complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel Clients.
- Have a high knowledge in GDS with Sabre and Amadeus, handling reservations, changes, refunds, cancellations and refunds.
- Known and properly used the airline terminology, codes, fare basis, airline rules and tariffs.
- Able to make independent decisions under difficult situations and handled travel arrangements with complete confidentiality and offering high touch service.
Associate
BCD Travels
12.2018 - 03.2023
- Operational knowledge of GDS systems (Sabre, Amadeus Apollo & Galileo).
- Responsible for issuance of tickets with correct fare and with correct fare rules and regulation as per airline contracts to avoid airline debit note.
- Solid understanding of International Air Transport Association regulations.
- Creating fare mask as per airline contract to issue tickets manually.
- Completing invoices for respective bookings.
- Trained consultants as well as implemented policies and procedure.
Customer Service Specialist - Expedia
Aegis
02.2016 - 07.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environment.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
PUC - PCMC
Karnataka State University
04.2011 - 04.2013
Bachelor Of Commerce - Accounting And Business Management
Calorx Teacher's University
06.2013 - 06.2016
Skills
- Travel Documentation Expertise
- In-depth destination knowledge
- Global Distribution Systems Proficiency
- Sabre expertise
- Galileo GDS experience
- Organization and Time Management
- Task Prioritization
Software
MS Power Point
SAP Concur
GDS
Timeline
Senior Travel Counselor
American Express Global Business Travel
07.2023 - Current
Product Support Specialist
SABRE TECHNOLOGIES
03.2023 - 07.2023
Associate
BCD Travels
12.2018 - 03.2023
Customer Service Specialist - Expedia
Aegis
02.2016 - 07.2018
Bachelor Of Commerce - Accounting And Business Management
Calorx Teacher's University
06.2013 - 06.2016
PUC - PCMC
Karnataka State University
04.2011 - 04.2013
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