Abhijith Palat Sethu
Hyderabad
Summary
Dynamic Business Intelligence Engineer at Amazon with expertise in SQL and data visualization. Successfully automated processes, saving 600 hours annually, while enhancing decision-making through impactful dashboards. Proven ability to foster client relationships and collaborate effectively across teams, driving data-driven insights and operational efficiency.
Overview
12
12
years of professional experience
Work History
Business Intelligence Engineer
Amazon
09.2021 - Current
- Vendor Payment Processing & Data Insights: Process vendor payments for Amazon while providing meaningful data insights to Program, Operations, Treasury, and Business Teams
- BI Dashboard Development: Design, develop, and maintain SQL-based Quicksight dashboards to enable data-driven decision-making, process planning, and opportunity identification
- Process Monitoring & Metrics Management: Maintain critical OP2 goal metrics (payment success rate, frictionless payment rate, failed payment resolution) for leadership insights
- Large-Scale Data Management: Work with Oracle Financial Applications (OFA) and Teller data sets, ensuring seamless data processing and storage
- Automation & Optimization: Develop automated data pipelines using SQL and scripting languages to enhance self-service data access and reduce manual efforts
- Key Projects: Escheatment Dashboard: Automated invoice identification and extraction, reducing manual processing time
- Stale-Dated Checks Monitoring: Built solutions to identify checks eligible for escheatment
- Gross Debit & Credit Reporting: Developed reports to track aged transactions impacting Amazon’s trading books
- GTC Dashboard: Assisted in monitoring traffic inflows for smooth project launches
- AWS Redshift & Compliance: Maintain the AWS Redshift cluster, ensuring compliance with Amazon’s security standards and optimizing data workflows for improved performance
- Mentorship & Training: Provide Quicksight training for operations teams, contribute to system design decisions, and ensure BI solutions are scalable, maintainable, and testable
Collection Account Manager
Amazon
10.2017 - 09.2021
- Managed high-revenue B2B clients, ensuring timely payments on past-due invoices
- Created efficient communication templates to improve collection success rates
- Developed Power BI reports and automated SQL-based ETL jobs for process efficiency
- Implemented automation projects, saving approximately 600 hours annually
- Played a key role in BCP site setup, process streamlining, and new hire training
Senior Representative Skip Agent
Synchrony Financial Services Ltd
09.2016 - 10.2017
- Managed pre-charged-off delinquent accounts using US Credit Bureau data
- Led floor operations in the absence of the manager
- Delivered process knowledge presentations and conducted training programs for new employees
Customer Service Executive - Retail Services
HSBC Electronic Data Processing India Pvt Ltd
02.2013 - 07.2015
- Managed inbound customer queries and product enhancement
- Achieved monthly targets for handle time, sales, and customer experience
Education
Bachelor of Business Management -
Prism Degree College
Andhra PradeshSkills
- SQL
- Power BI
- Tableau
- Amazon Quicksight
- AWS Redshift
- Oracle Financial Applications (OFA)
- Microsoft Office (Advanced Excel & VBA)
- Scripting Languages (Python)
- ETL processes
- Business intelligence
- Data analysis
- Data visualization
- Dashboard design
- Team collaboration
- Effective communication
- Client relationship management
- Big data analysis
- Process automation
Languages
- English
- Hindi
- Telugu
- Malayalam
Hobbies and Interests
- Photography
- Video Games
Technical Skills
SQL, Power BI, Tableau, Amazon Quicksight, AWS Redshift, Oracle Financial Applications (OFA), Advanced Excel, Scripting Languages (Python, Shell)
Personal Information
- Father's Name: E. Sethu Madhavan
- Mother's Name: P. Rajesree
- Date of Birth: 01/13/95
- Gender: Male
Timeline
Business Intelligence Engineer
Amazon
09.2021 - Current
Collection Account Manager
Amazon
10.2017 - 09.2021
Senior Representative Skip Agent
Synchrony Financial Services Ltd
09.2016 - 10.2017
Customer Service Executive - Retail Services
HSBC Electronic Data Processing India Pvt Ltd
02.2013 - 07.2015
Bachelor of Business Management -
Prism Degree College
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