Abhijith Shivappa
Mysore
Summary
Dynamic energy industry leader with over 15 years of experience in project management and process optimization. Specializes in driving high-impact initiatives that achieve a 20% boost in process accuracy and an $8M reduction in overdue debt. Demonstrated expertise in leading cross-functional teams, implementing Agile methodologies, and delivering comprehensive solutions within timelines as short as 12 weeks. Proficient in leveraging data analytics, automation tools, and governance frameworks to enhance compliance, mitigate risks, and elevate customer engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Portfolio Operations Lead
AGL Energy
Melbourne
03.2024 - 10.2024
- Led and inspired a team overseeing product and pricing operations, resulting in a 15% reduction in process errors.
- Spearheaded portfolio optimization projects, resulting in a 20% enhancement in operational accuracy in 6 months.
- Defined project scopes, objectives, and deliverables for portfolio pricing and compliance initiatives.
- Managed project lifecycle from requirements gathering to execution, improving customer engagement and reducing complaints.
- Developed a governance framework to track project risks, ensuring compliance and stability.
- Identified and implemented process improvements to streamline energy product operations, reducing errors and maintaining compliance with regulatory requirements.
- Led multiple enhancement projects, ensuring seamless integration of new communication strategies and process improvements.
- Oversaw the health of the product and pricing portfolio, ensuring accuracy, compliance, and efficiency, with a focus on system interactions and customer communications.
Regulatory Product Lead
AGL Energy
05.2023 - 02.2024
- Established a structured PM framework, defining milestones, KPIs, and risk mitigation strategies for regulatory initiatives.
- Led cross-functional teams in executing regulatory change initiatives, ensuring timely delivery and adherence to compliance standards.
- Developed a real-time dashboard for project monitoring, enhancing transparency for senior stakeholders.
- Managed regulatory compliance projects, aligning business operations with legal requirements to ensure smooth execution.
Senior Business Analyst - Complex Accounts (Project SME)
AGL Energy
Melbourne
03.2023 - 04.2023
- Executed automation initiatives to streamline disconnection procedures, achieving a $4M reduction in overdue debt.
- Created business case for automated gas disconnection initiative, gaining senior leadership approval.
Business Analyst
AGL Energy
Melbourne
02.2021 - 02.2023
- Led multiple customer communication transformation projects, ensuring seamless process integration, and reducing complaints by 10%.
- Managed full project lifecycles by owning end-to-end implementation, from requirements gathering to execution.
Senior Functional Analyst
AGL Energy
Melbourne
02.2019 - 01.2021
- Led projects focused on credit risk mitigation, implementing automation strategies that reduced bad debt by 12%.
- Spearheaded process improvement initiatives that streamlined collections workflows, improving efficiency and compliance.
- Conducted in-depth root cause analyses, identifying process gaps, and implementing targeted solutions.
Credit Operation's Team Leader
AGL Energy
Melbourne
10.2017 - 01.2019
- Customer-focused Operations with deep expertise in credit risk assessment, dispute resolution, and debt recovery strategies within the energy sector.
- Led a team of 15 credit specialists in managing high-value and aged debt collections, achieving a 25% reduction in overdue accounts within a year.
- Collaborated with external legal counsel to prepare and execute litigation proceedings, ensuring compliance and maximizing recovery.
- Developed and monitored performance metrics, resulting in a 30% improvement in team efficiency and customer satisfaction.
- Implemented process improvements that reduced manual errors by 20% and streamlined credit assessment procedures.
- Provided training and mentorship to team members, fostering a culture of continuous improvement and professional development.
Revenue Assurance Senior Analyst
AGL Energy
Melbourne
10.2016 - 09.2017
- Spearheaded process improvements to detect revenue leakage, improving compliance, and financial accuracy.
- Conducted root cause analyses to address discrepancies, resulting in a 10% improvement in revenue reporting.
- Streamlined reporting systems and collaborated with stakeholders to ensure timely resolutions of issues.
Credit Operation's Team Leader
AGL Energy
Melbourne
07.2016 - 09.2016
- Spearheaded initiatives to resolve unknown customer accounts, reducing unidentified revenue by 15%.
- Designed workflows to address account anomalies, improving operational efficiency.
- Partnered with cross-functional teams to enhance customer identification processes.
Revenue Assurance Analyst
AGL Energy
Melbourne
06.2014 - 06.2016
- Implemented new automation tools, ensuring smooth adoption by stakeholders.
- Monitored and analyzed revenue operations, reducing errors and improving reporting accuracy by 12%.
- Automated exception management systems, saving 150+ hours annually in manual processes.
- Delivered actionable insights from complex data sets to drive informed decision-making.
Process and Exception Specialist
AGL Energy
Melbourne
09.2012 - 05.2014
- Developed and implemented exception handling processes, reducing operational delays by 20%.
- Led teams to identify bottlenecks and streamline service delivery.
- Trained teams on new tools and workflows, increasing adoption rates by 30%.
Credit Reporting Analyst and Credit Risk Officer
Lion
06.2008 - 08.2012
- Improved credit risk profiling, reducing bad debts by 10%.
- Enhanced reporting accuracy by overhauling credit reporting processes.
- Strengthened client relationships through effective dispute resolution.
Accounts Payable Analyst
ANZ
07.2006 - 06.2007
- Ensured 100% compliance in processing accounts payable transactions within strict deadlines.
- Streamlined invoice processing workflows, reducing processing times by 15%.
- Reconciled discrepancies effectively, maintaining vendor satisfaction and operational accuracy.
Accounts Payable Reconciliation Officer
Infosys BPM Limited
05.2005 - 06.2006
- Reconciled accounts payable ledgers with a 98% accuracy rate, resolving discrepancies efficiently.
- Enhanced reconciliation procedures to reduce outstanding payable issues by 25%.
- Coordinated with internal and external teams to improve payment operations.
Education
Master of Business Information Management and Systems - MBIMS
La Trobe University
Australia12-2009
Master of Arts - Journalism And Mass Communication
Mysore University
Mysuru04-2005
Bachelor of Arts - Economics, Journalism, English
Mahajan First Grade College
India04-2003
Skills
- Agile & Scrum Methodologies
- Process Improvement & Automation
- Project Lifecycle Management
- Risk & Issue Management
- Stakeholder Engagement & Communication
- Business Intelligence & Reporting
- Data-Driven Decision-Making
- Root Cause Analysis & Risk Mitigation
- Six Sigma
- SQL & Data Querying
- Human-Centered Design
- Excel (Advanced)
- Power BI
- Tableau
- SAP
- Salesforce
- HANA
- Peoplesoft
- Kaluza
- Confluence
- Jira
- Microsoft Project
- Trello
Certification
- Six Sigma Green Belt
- Certified Agile Practitioner
- Project Management Professional (PMP) - In Progress
Timeline
Portfolio Operations Lead
AGL Energy
03.2024 - 10.2024
Regulatory Product Lead
AGL Energy
05.2023 - 02.2024
Senior Business Analyst - Complex Accounts (Project SME)
AGL Energy
03.2023 - 04.2023
Business Analyst
AGL Energy
02.2021 - 02.2023
Senior Functional Analyst
AGL Energy
02.2019 - 01.2021
Credit Operation's Team Leader
AGL Energy
10.2017 - 01.2019
Revenue Assurance Senior Analyst
AGL Energy
10.2016 - 09.2017
Credit Operation's Team Leader
AGL Energy
07.2016 - 09.2016
Revenue Assurance Analyst
AGL Energy
06.2014 - 06.2016
Process and Exception Specialist
AGL Energy
09.2012 - 05.2014
Credit Reporting Analyst and Credit Risk Officer
Lion
06.2008 - 08.2012
Accounts Payable Analyst
ANZ
07.2006 - 06.2007
Accounts Payable Reconciliation Officer
Infosys BPM Limited
05.2005 - 06.2006
Master of Business Information Management and Systems - MBIMS
La Trobe University
Master of Arts - Journalism And Mass Communication
Mysore University
Bachelor of Arts - Economics, Journalism, English
Mahajan First Grade College
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