Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

ABHIJITH V

SERVICE INCHARGE
Pathanamthitta,KL

Summary

Dedicated professional known for exceptional problem-solving abilities and customer focus. Strong background in technical support and field service, committed to fostering team development and delivering measurable improvements in service quality.

Overview

13
13
years of professional experience

Work History

Service Engineer/Service Manager

KARTHIKA AGENCIES, MULTI BRAND AUTHORISED SERVICE CENTRE
06.2021 - Current
  • Diagnosed and resolved technical issues for various multi-brand appliances.
  • Conducted regular maintenance checks to ensure optimal equipment performance.
  • Trained junior technicians on repair techniques and service protocols.
  • Implemented process improvements that enhanced service efficiency and customer satisfaction.

Senior Service Engineer/Customer Service Coordinator

V GUARD INDUSTRIES
07.2013 - 06.2021

  • Developed and implemented maintenance strategies to enhance equipment reliability and performance.
  • Mentored junior engineers, fostering skill development and knowledge transfer within the team.
  • Collaborated with cross-functional teams to drive product improvements based on customer feedback.
  • Streamlined service processes, resulting in improved response times and customer satisfaction rates.

Education

DIPLOMA IN ELECTRONICS ENGG. - ELECTRONICS ENGG.

GOVT. POLY TECHNIC COLLEGE
VENNIKULAM, PATHANAMTHITTA
04.2001 -

HIGHER SECONDARY - HIGHER SECONDARY

ST . BEHANANS HIGHER SECONDARY SCHOOL
VENNIKULAM. PATHANAMTHITTA
04.2001 -

Skills

Technical support

Field service

Equipment assembly

Suggestive selling

Service sales

Parts replacement

System maintenance

Appointment management

Schedule coordination

Technical consulting

Operational support

Emergency response

Technical and diagnostic support

Timeline

Service Engineer/Service Manager

KARTHIKA AGENCIES, MULTI BRAND AUTHORISED SERVICE CENTRE
06.2021 - Current

Senior Service Engineer/Customer Service Coordinator

V GUARD INDUSTRIES
07.2013 - 06.2021

DIPLOMA IN ELECTRONICS ENGG. - ELECTRONICS ENGG.

GOVT. POLY TECHNIC COLLEGE
04.2001 -

HIGHER SECONDARY - HIGHER SECONDARY

ST . BEHANANS HIGHER SECONDARY SCHOOL
04.2001 -
ABHIJITH VSERVICE INCHARGE